KIMBERLY M. MAISCH
Executive Assistant
Garland,TX
Summary
Executive Assistant offering 8+-year background managing administrative needs in high-volume office environments. Experienced in escrow procedures with professional demeanor and excellent communication skills.
Overview
7
7
years of professional experience
Work History
ESCROW ASSISTANT
CAPITAL TITLE OF TEXAS
04.2021 - 02.2023
- Main front end support for Reverse Mortgage department of Capital Title
- Working closely with escrow officer and coworkers, processing title
- Providing customers with best care in their transactions with company
- Ensuring integrity of company is upheld with lenders and borrowers
- Giving open dialogue through phone calls or emails to ensure transaction is processed correctly
- Corresponding with borrowers regarding Affidavit of Heirships, Wills and Probates
- Contact appraisal districts to verify taxes, deferrals and exemptions
- Handling documents after closings, reviewing and processing documents for lenders.
- Maintained open communication with lenders, brokers and borrowers.
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
- Checked signatures and legal descriptions for accuracy and integrity.
- Communicated requirements and title exception information to clients.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
- Forwarded title clearing documentation to title officer for approval.
ESCROW ASSISTANT/RECEPTIONIST
TEXAS PREMIER TITLE
06.2016 - 04.2021
- Provide front end and back-end support for two escrow officers
- Interacting with agents and their clients to obtain crucial information needed for clearing title
- Order HOAs, Home Warranties, Survey and Payoffs
- Handled documents after closings and send them to lender, sent checks out to vendors and make sure that commissions are disbursed
- Responsible for all information going out and coming to give clients professional smooth closing.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
- Checked signatures and legal descriptions for accuracy and integrity.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Followed-up on status of releases, policies and return of recorded documents.
- Opened incoming orders and set up escrow files within 30 minutes of receiving purchase agreement.
- Communicated requirements and title exception information to clients.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Forwarded title clearing documentation to title officer for approval.
CONCEIRGE/REFERRAL AGENT
DOUBLE DIAMOND
10.2018 - 06.2019
- Tasks, scheduling and confirming property owners and referral tours out to resorts
- Calling outbound to property owners and referrals to ensure world class customer care at resort
- Gathering data for present and future property owners to resort
- Giving support to Marketing Department on how to increase tours for resorts
- De-escalating customer complaints, award qualified referrals with large gifts to tour property as incentive
- Attended appreciation dinners to market properties and to gather information for new potential resort tours.
- Scheduled appointments with specialists on behalf of clients.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Developed new business and managed new and existing clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Generated leads for sales and rental properties through cold calls and referrals.
- Promoted properties to target audiences to enhance revenue generation.
- Boosted residential sales through persuasion, negotiation and issue resolution.
OFFICE SUPPORT/RECEPTIONIST
CAPITAL TITLE OF TEXAS
05.2016 - 01.2018
- Provided support to escrow process to obtain title policy for residential and commercial properties
- Corresponding with agents and lenders to ensure correct information for buyer and seller
- Receive executed contracts from agents, with explicit instructions given from escrow officer
- Maintaining relationships with seasoned agents and welcoming new ones to business daily
- Receipt earnest money on contracts and also courier documents and money via FedEx
- Responsible for sending out Deeds of Trust to lender and Warranty Deeds to buyers also payoff to lenders and borrowers
- Triage files, archive documents such as liens, surveys and CAD for properties
- Maintain daily calendar for closings and meetings
- Responsible for sending out daily accounts to accounting and ordering supplies for office.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Answered and quickly redirected large volume of calls on central system.
Skills
- Administrative Support
- Planning and coordination
- Inbound and outbound calling
- Email Communications
- Verifying data accuracy
- Error identification
Timeline
ESCROW ASSISTANT
CAPITAL TITLE OF TEXAS
04.2021 - 02.2023
CONCEIRGE/REFERRAL AGENT
DOUBLE DIAMOND
10.2018 - 06.2019
ESCROW ASSISTANT/RECEPTIONIST
TEXAS PREMIER TITLE
06.2016 - 04.2021
OFFICE SUPPORT/RECEPTIONIST
CAPITAL TITLE OF TEXAS
05.2016 - 01.2018
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