Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly M. Robinson

Bessemer,AL

Summary

Results-driven Human Resources professional with over 18+ years of experience in diverse industries. Adept at aligning HR strategies with business objectives to drive organizational growth and success. Strong expertise in talent acquisition, employee relations, and training and development. Excellent communication and interpersonal skills, with a demonstrated ability to build strong relationships at all levels of the organization. Committed to delivering exceptional HR solutions that enhance employee engagement, drive productivity, and contribute to overall business success.

Overview

18
18
years of professional experience

Work History

Training Advisor/Organizational Development

Personnel Board of Jefferson County
12.2015 - Current
  • Design and develop comprehensive training programs for Merit System Employees, focusing on topics such as HR policies and procedures, performance management, employee relations, and diversity and inclusion, customer service, leadership, management, and other professional courses
  • Deliver engaging and interactive training sessions to large groups, utilizing a variety of training methods and techniques, including in-person classroom training, virtual training, and e-learning modules.
  • Conduct training needs assessments to identify skill gaps and development opportunities within the HR department and across the organization.
  • Collaborate with subject matter experts and HR leaders to ensure training content aligns with organizational goals, regulatory requirements, and industry best practices.
  • Manage the training program calendar, coordinating logistics, scheduling sessions, and ensuring participant attendance and engagement.
  • Develop and maintain training materials, including participant guides, presentations, job aids, and e-learning modules, using instructional design principles and multimedia tools.
  • Evaluate training effectiveness through assessments, feedback surveys, and post-training evaluations, making continuous improvements to training content and delivery based on feedback and metrics.
  • Provide one-on-one coaching and support to new supervisors, assisting with their professional development and enhancing their knowledge and skills.
  • Stay updated on industry trends, emerging practices, and changes in employment laws and regulations, integrating relevant information into training programs and materials.
  • Collaborate with HR leaders to identify opportunities for process improvement and implement training solutions to drive HR operational excellence.
  • Mentor and guide intern trainers, providing guidance, feedback, and support to enhance their training capabilities.
  • Interacts and builds relationships with member jurisdictions and merit system employees
  • Partner with Jurisdiction decision makers on training needs for their cities
  • Travel to Jurisdictions to train requested specific training
  • Recruited for understaffed Jurisdictions by recruiting critical employment needs and managed the entire recruiting life cycle for Engineering positions
  • Use Canva and Adobe to create training presentations
  • Plan and execute the yearly PBJC Graduation which is a large-scale event for 200+ graduates that involved coordinating multiple teams.
  • Manage Civil Service Leadership 6-month Cohort by communicating with participants, creating and scheduling class sessions, creating and adding assignments to Pathwright, managing online group chat and grading, training the assigned curriculum.


Corporate Trainer

Coca, Bottling Company United
08.2011 - 12.2015
  • Designed and developed comprehensive training programs and materials aligned with Coca-Cola Bottling Company United's organizational goals, including topics such as customer service, sales techniques, leadership development, and communication skills.
  • Generated reports to inform future training program decisions and structure.
  • Conducted training needs assessments to identify skill gaps and training requirements across various departments and teams within the organization.
  • Delivered engaging and interactive training sessions to small and medium-sized groups, utilizing a variety of training methodologies, including classroom training, virtual instructor-led training (VILT), and blended learning approaches.
  • Collaborated with subject matter experts and department managers to gather content and ensure training materials were accurate, relevant, and up to date.
  • Conducted post-training evaluations and assessments to measure the effectiveness of training programs and gathered feedback for continuous improvement.
  • Provided one-on-one coaching and support to employees to reinforce learning and address individual performance needs.
  • Supported the onboarding process by delivering orientation sessions and providing training on company policies, procedures, and culture.
  • Assisted in the development and implementation of organizational training strategies, including competency frameworks and career development programs.
  • Collaborated with cross-functional teams to identify training opportunities related to new technology implementations, system upgrades, and process improvements.
  • Stayed updated on industry trends and best practices in training and development, incorporating new techniques and technologies to enhance training effectiveness.
  • Certified Trainer of VitalSmarts Crucial Conversations and Crucial Confrontations
  • Traveled to new CCBCU acquired territories, trained management and employees on new CONA Time Approval and Payroll systems
  • Trained on Human Resources policies and procedures.


Training/Human Resources Manager

Starwood Hotels & Resorts, Westin Peachtree Plaza Hotel
02.2008 - 08.2011
  • Managed the recruiting process to include recruiting qualified candidates to fill non-exempt & exempt positions, managed Taleo recruiting system, and managed a team of 2 recruiting coordinators
  • Conducted manager & supervisor training bi-weekly
  • Developed and facilitated training classes that were aligned with the Westin brand
  • Trained new associates on the Westin brand
  • Managed training activities using a Learning Management System
  • Managed and tracked all aspects of Training and Development for 406 associates, including management and executive committee
  • Traveled throughout the Southeast, Puerto Rico, and Bahamas assisting Starwood properties with training need
  • Certified Property Service Culture Trainer
  • Trained Westin Service Culture, Westin Voice, Coaching
  • Consistently tracked brand and compliance training through the LMS and other company established training programs, communicated training gaps and accomplishments
  • Implemented training strategies that will increase guest satisfaction index
  • HR Partner for several departments in the hotel
  • Managed and performed employee discipline actions up to termination
  • Prepared unemployment paperwork and submitted to the State for hearing determinations
  • Stayed knowledgeable of local, state, and federal employment law and regulations
  • Provided support to employees on various HR-related topics such as leaves and compensation
  • Coached employees on performance issues and created Performance Improvement Plans
  • Conduct annual employee and management performance reviews
  • Partnered with Departments Heads to create training for their department
  • Coordinated Community Service Events monthly for Westin associates
  • Managed the ADP/, Program
  • Managed College Relations Program
  • Coordinated and managed annual benefits open enrollment for total associate population
  • Traveled in the US and Bahamas to assist new properties with recruiting and managed the HR function of New Build Properties
  • Managed the closing/transition process of properties no longer under the Starwood Flag which included managing the HR functions of the property, like relocating employees who wanted to remain Starwood Employees, employee files, document relocation, and other functions to ensure a smooth transition or closing.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Directed field training to enhance participants' skills.
  • Directed training programs and development paths for managers and supervisors.
  • Managed new employee orientation training process for more than [Number] employees each year.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Motivated employees through special events and incentive programs.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Recruited top talent to maximize profitability.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Fostered positive work environment through comprehensive employee relations program.
  • Coordinated technical training and personal development classes for staff members.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Distributed employee engagement surveys to identify areas of improvement.

Human Resources Recruiter/Manager in Training

Sheraton Hotel
08.2005 - 02.2008
  • Recruited qualified candidates to fill non-exempt and exempt positions
  • Screened applications and resumes of potential candidates
  • Input applications into applicant tracking system
  • Managed Taleo applicant tracking system
  • Gathered and analyzed data with useful HR metrics, like length of time to hire and employee turnover rates in departments of the Hotel
  • Conducted Interviews with potential candidates
  • Conducted Career Fairs at different Universities
  • Maintains basic employment information in HR information system, including scanning of employment documents into electronic personnel files within the HRIS
  • Assisted with employee recognition programs
  • Assisted in organizing annual employee reviews
  • Assisted with rolling out and training of employee benefits annual enrollment program
  • Assisted in creating fun activities for employees
  • Shadowed HR and Managers with employee coaching sessions and terminations
  • Conducted Onboarding and New Employee Orientation
  • Property Service Culture Trainer trained/indoctrinated employees and management about the Sheraton Brand
  • Worked closely with department managers and leadership team to achieve hotel recruiting and training goals
  • Planned and facilitated interview days for executive candidates
  • Recruited top talent to maximize profitability.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Hired employees and initiated new hire paperwork process.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Administered employee benefits programs and assisted with open enrollment.
  • Created and delivered HR training sessions to staff, managers and executives.

Education

Master of Education - Adult Education

University of Georgia
Athens, GA

Bachelor of Arts - Communication and Information Sciences

University of Alabama
Tuscaloosa, AL

Skills

  • Proficient in HRIS software such as SAP and Workday
  • Experience with applicant tracking systems (ATS) for efficient recruitment and candidate management
  • Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for creating reports, presentations, and data analysis
  • Familiarity with learning management systems (LMS) for delivering and tracking employee training programs
  • Understanding of social media platforms and their applications in recruitment and employer branding
  • Skilled in conducting training needs assessments, post-training evaluations, and collecting feedback
  • Knowledge of industry best practices and emerging trends
  • Expertise in designing, developing, and delivering engaging training programs and materials
  • Proficient in instructional design methodologies, adult learning principles, and training evaluation techniques
  • Strong presentation and facilitation skills
  • Excellent communication and interpersonal skills
  • Knowledge of various training delivery methods, including in-person classroom training, virtual instructor-led training (VILT), e-learning, and blended learning approaches

Timeline

Training Advisor/Organizational Development

Personnel Board of Jefferson County
12.2015 - Current

Corporate Trainer

Coca, Bottling Company United
08.2011 - 12.2015

Training/Human Resources Manager

Starwood Hotels & Resorts, Westin Peachtree Plaza Hotel
02.2008 - 08.2011

Human Resources Recruiter/Manager in Training

Sheraton Hotel
08.2005 - 02.2008

Master of Education - Adult Education

University of Georgia

Bachelor of Arts - Communication and Information Sciences

University of Alabama

Similar Profiles

CREATE PROFILE
Kimberly M. Robinson