Kimberly Maldonado
Admission Liaison
Longwood,USA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs, while providing unwavering compassion and dignified empathy.
Overview
14
14
years of professional experience
Work History
Artificial Intelligence Data/Quality Annotator
RWS Enterprise
09.2024 - Current
- Review, label, and annotate large datasets (text, audio, and/or image) with high accuracy, following detailed project guidelines.
- Identify and correct inconsistencies in data to ensure high-quality outputs for AI/ML model training.
- Apply standardized annotation protocols consistently, to maintain data integrity across multiple projects.
- Collaborate with team leads and quality reviewers to address discrepancies and implement feedback for continuous improvement.
- Manage tasks and deadlines independently in a fully remote environment, demonstrating strong time management and organizational skills.
- Maintain confidentiality and handle sensitive data with strict adherence to company and client standards.
- Assist in process optimization by suggesting improvements to annotation workflows and data validation procedures.
Admission Liaison / Peer Trainer
VITAS Healthcare
05.2015 - Current
- Monitors, coaches and mentors new Admission's Staff, from referrals through admissions processes.
- Served as a peer trainer and mentor for new hires over 10+ years
- Trained and onboarded new Admission Liaisons within my Program, as well as other VITAS Programs.
- Educated staff on hospice eligibility criteria, admission workflows, documentation standards, and compliance requirements
- Acted as a primary resource for new hires during transition into hospital-based liaison roles
- Supported staff in navigating complex admissions, barriers to discharge, and emotionally sensitive situations
- Recognized for professionalism, reliability, and serving as the “go-to” liaison for guidance and support
Hospital Admission Liaison
VITAS Healthcare
04.2013 - Current
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges.
- Exercises leadership capabilities by successfully motivating and inspiring others.
- Recognized as a trusted partner to referral sources across hospitals and other settings, supporting appropriate hospice referrals through education and collaboration.
- Provides timely guidance to referral partners, patient's and family members, helping ensure smooth care transitions and continuity of services.
- Developed a solid understanding of VITAS pain and symptom management guidelines and demonstrated appropriate judgment, by collaborating with nursing staff as needed, while consistently practicing within role scope.
- Communicated effectively with physicians, discharge planners, patients, and families to identify needs promptly and ensure reliable follow-through.
- Demonstrates respect, friendliness and willingness to help wherever needed.
Admissions Task Force Ambassador
VITAS Healthcare
01.2020 - 12.2023
- Developed team strengths and assisted to improve weaknesses, alongside leadership team and select peers.
- Identified team goals and evaluated team progress.
- Prepared for each meeting by creating an outline of pertinent topics to discuss with management, after gathering feedback from Admission's Team.
- Empowered team members with skills to improve their confidence, product knowledge and communication skills.
- Acted as a positive role model for other team members, while continuously finding new and better ways of performing tasks with efficiency.
Interim Admissions Manager Support (Temporary)
VITAS Healthcare
05.2017 - 06.2017
- Traveled to provide short-term coverage for Admissions Management, supporting daily operations during a temporary leadership gap.
- Assisted with coordination of Admissions workflows to ensure continuity of services and timely patient transitions.
- Supported Admissions Staff by answering questions, problem-solving barriers, and reinforcing established processes and expectations.
- Collaborated with Interdisciplinary Team Members and Leadership to maintain operational consistency and quality of care daily.
- Demonstrated flexibility and commitment to organizational needs, by assuming additional responsibilities outside of the primary liaison role
Team Liaison/Program Scheduler (Internal Support)
VITAS Healthcare
05.2014 - 02.2016
- Coordinated and facilitated patient referrals and intake processes, including conducting pre-admission reviews as needed.
- Ensured continuity of care for patients and families from the initial conversation, through the admission process.
- Maintained responsibility for patient records from intake through admission, ensuring accuracy and completeness.
- Served as an internal resource and mentor for program schedulers, providing guidance and support as needed.
- Oversaw admissions scheduling assignments, to ensure balanced workload distribution and operational efficiency.
Marketing Representative
VITAS Healthcare
09.2011 - 04.2013
- Implemented and evaluated monthly and annual territory plans to achieve sales goals and to initiate strategies and actions.
- Established and maintained significant professional relationships with key physicians and medical staff, to generate early and appropriate referrals.
- Marketed opportunities within the healthcare community to increase awareness of Hospice Services for patients and their families.
- Became a Hospice education resource, by conducting in-services- that promoted VITAS Healthcare Services to physicians, case management and all other potential referral sources.
- Successfully developed and executed strategies that brought new clients to VITAS Healthcare, while maintaining existing relationships.
Education
Certification - Human Resources Management
Seminole State College
Sanford01.2010
Skills
- Dedicated
- Adaptability and Flexibility
- Active listening
- Empathetic
- Conflict resolution
- Creative Problem-Solving
- Task Prioritization/time management
- Strong communication skills
- Product knowledge
Accomplishments
Awarded the VITAS Healthcare “Best of the Year” national award, selected by leadership for demonstrating mastery of skills and a fortitude of character that consistently exceeds the expectations of my role.
Timeline
Artificial Intelligence Data/Quality Annotator
RWS Enterprise
09.2024 - Current
Admissions Task Force Ambassador
VITAS Healthcare
01.2020 - 12.2023
Interim Admissions Manager Support (Temporary)
VITAS Healthcare
05.2017 - 06.2017
Admission Liaison / Peer Trainer
VITAS Healthcare
05.2015 - Current
Team Liaison/Program Scheduler (Internal Support)
VITAS Healthcare
05.2014 - 02.2016
Hospital Admission Liaison
VITAS Healthcare
04.2013 - Current
Marketing Representative
VITAS Healthcare
09.2011 - 04.2013
Certification - Human Resources Management
Seminole State College