Front Desk Medical Receptionist
Kaiser Permanente
01.2022 - 05.2022
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking medical files, removing trash, and cleaning my front desk with germ killing sprays for patient preventative care.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Checked Inpatient and Outpatient over 300 patients minimum per day and 500 patients on busy afternoon rush hours.
