Kimberlyn Cox

Owner/Operator/CSR - Overseeing daily tasks from one additional employee. Answering incoming calls, emails and voicemails. Managing technician schedules. Appointment setting. Customer follow-ups. Addressing any questions or concerns. Parts ordering. Manage inventory.

Supported individuals with credit challenges secure financing tailored to their needs.

• Partnered with management team to develop incentives that encouraged repeat business from loyal customers.
• Resolved customer concerns promptly, ensuring their overall satisfaction throughout the purchasing process.
• Collaborated with finance department to secure optimal financing options for customers.
• Increased customer satisfaction by providing personalized assistance and tailored vehicle recommendations.
• Fulfilled monthly sales targets consistently by employing strategic selling techniques.
• Utilized digital marketing tools to create targeted advertising campaigns that drove showroom traffic.
• Leveraged CRM tools to manage client interactions and follow-ups effectively.
• Developed a strong rapport with clients to foster trust and long-term relationships.
• Collaborated with the service department to address any post-sale issues or inquiries from customers.
• Generated new leads through referrals and networking efforts.
• Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
• Enhanced dealership reputation by delivering exceptional customer service experiences.
• Conducted comprehensive vehicle presentations and test drives for potential buyers.
• Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
• Participated in ongoing training to stay current with industry trends and best practices.
• Answered telephone and email inquiries from potential customers.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Responded to customer enquiries via telephone and email.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Prepared purchased vehicles and completed final delivery checks.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.