Kimberlyn Duncan
Jacksonville,FL
Summary
Compassionate and dedicated with excellent communication skills, committed to providing outstanding service and support. Motivated in seeking a Bank Teller Role. Possesses strong problem solving skills along with solid understanding of customer needs and conflict resolution. Aiming to build positive member service relationships and rapport to contribute to member satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
CNA/Med Tech
Ortega Gardens
12.2021 - 04.2024
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
CNA/Caregiver
Brookdale Assisted Living
01.2020 - 11.2021
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
CNA/Home Health Aide
Private Care
01.2012 - 01.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Customer Service Coordinator
TJ Maxx
04.2007 - 12.2011
- Retrieved and counted cash receipts from the business day from all registers.
- Prepared and stored cash in secured location until deposited.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
Education
Patient Care Tech (Certificate) -
Concorde Career College
Jacksonville, FL06-2012
High School Diploma -
Nathan Bedford Forest
Jacksonville, FL05-2006
Skills
- Time management
- Attention to detail
- Team collaboration and development
- Critical thinking
- Multitasking and organization
- Problem-solving
- Customer relations
- Excellent verbal and written communication/ skills
- Computer proficiency/10 key
- Microsoft Excel/ Office
- Product knowledge
- Documentation
- Building rapport
- Cash handling/ Drawer balancing
- Cash Deposits
Timeline
CNA/Med Tech
Ortega Gardens
12.2021 - 04.2024
CNA/Caregiver
Brookdale Assisted Living
01.2020 - 11.2021
CNA/Home Health Aide
Private Care
01.2012 - 01.2020
Customer Service Coordinator
TJ Maxx
04.2007 - 12.2011
Patient Care Tech (Certificate) -
Concorde Career College
High School Diploma -
Nathan Bedford Forest
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