Kimberly N Grayer

Navigation Specialist- Transfer Center

2021-2022

Pre Registration, Intake Specialist for setting up discharge transfers and transport. Processing income transfers and outgoing to other hospitals, home, and facilities. Processing death information for decease patients. Scheduling and Verify Insurance Coverage.

Practice Assistant TeamLeader

2022- Current

• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Resolved patient billing issues in line with established guidelines.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Providing excellent customer service by promptly answering patient inquiries.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Greeted and assisted patients with check-in procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Compiled and maintained patient medical records to keep information complete and up-to-date.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Used ticketing systems to manage and process support actions and requests.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Answered questions and provided information to customers about new software or hardware.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Translated complex technical issues into digestible language for non-technical users.

• Helped address client complaints through timely corrective actions and appropriate referrals.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Trained new staff on filing, phone etiquette and other office duties.
• Organized patient records and database to facilitate information storage and retrieval.

• Processed payments and contracts on accounts.
• Used probing techniques to determine debtors' reasons for delinquency.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Reviewed collection reports to determine status of collections and amounts of outstanding balances.
• Counseled debtors on payment options and arranged installment agreements.
• Used skip tracing resources to locate debtors and updated information in company system.
• Recorded all information regarding financial status of customers.
• Negotiated to collect balance in full.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Handled outbound and inbound calls daily with goal of collecting owed debt.