Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kimberly N Grayer

Macon,Georgia

Summary

Accomplished Practice Assistant Team Leader at Atrium Health Navicent, I significantly increased patient retention rates through superior interpersonal communication and professional demeanor. Expert in workflow optimization and relationship building, I've led teams to enhance office efficiency and foster trust between patients and providers. Skilled in document preparation and maintaining organizational efficiency, my contributions have markedly improved practice operations.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Overview

22
22
years of professional experience

Work History

Front Desk Receptionist

Highnote Aviation
08.2019 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Practice Assistant Team Leader

Atrium Health Navicent
02.2010 - Current
  • Increased patient retention rates through exceptional interpersonal communication skills and professional demeanor.
  • Assisted physicians with patient examinations and treatments, ensuring a high standard of care.
  • Improved office efficiency by managing inventory supplies, anticipating shortages, and placing timely orders.
  • Facilitated effective communication between patients and providers, reducing misunderstandings and fostering trust in the practice.
  • Organized practice events such as health fairs or community outreach programs to strengthen relationships with existing clients while attracting new ones.
  • Managed billing and insurance claims processing efficiently, ensuring timely payment collection without unnecessary delays or errors.
  • Mentored incoming practice assistants on best practices for various operational aspects within the facility.
  • Streamlined appointment scheduling for increased patient satisfaction and improved time management.

Information Referral Specialist

Georgia Secretary of State
12.2005 - 05.2008
  • Streamlined referral processes for increased efficiency in connecting clients with appropriate resources.
  • Assisted in the development of marketing materials to promote awareness of available resources within the community.
  • Enhanced client satisfaction by providing accurate and timely information on various programs and services.
  • Developed comprehensive resource database, ensuring accurate and up-to-date information for clients.
  • Served as an advocate for vulnerable populations, ensuring that their unique needs were considered when determining eligibility for programs or services.
  • Maintained detailed records of client interactions, allowing for effective follow-up and ongoing support.

Collections Agent/ CSR

Kaybee of Macon
04.2003 - 01.2006
  • Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

Education

Certificate Of Technical Studies - Customer Service Specialist And IT Help Desk Supp

Central Georgia Technical College
Macon, GA

Skills

  • Document Formatting
  • File management
  • Billing Management
  • Workflow optimization
  • Report generation
  • Calendar management
  • Organizational efficiency
  • Quick Learner
  • Office management
  • Relationship building
  • Service Excellence
  • Thorough Review Processes
  • Time management
  • Active Listening Skills

Interests

  • I enjoy helping others and giving back to the community
  • Team Sports
  • Fashion and Style
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Music

Timeline

Front Desk Receptionist

Highnote Aviation
08.2019 - Current

Practice Assistant Team Leader

Atrium Health Navicent
02.2010 - Current

Information Referral Specialist

Georgia Secretary of State
12.2005 - 05.2008

Collections Agent/ CSR

Kaybee of Macon
04.2003 - 01.2006

Certificate Of Technical Studies - Customer Service Specialist And IT Help Desk Supp

Central Georgia Technical College

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Kimberly N Grayer