Kimberlyn James
Banking & Sales Professional
Sanford,FL
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Results-driven professional and natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Furniture /Retail Sales Manager
James Furniture & Mattress Deals
Duluth, Ga
06.2017 - Current
- Worked directly with customers and offered them products that I felt would meet their needs and what they were looking for.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Updated customers on scheduled deliveries of furniture to homes.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Organized promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
- Set weekly goals for 5 inside sales representatives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Lead Bank Teller
Wells Fargo Bank, N.A.
Duluth, Ga
01.2016 - 06.2017
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Mentored newly hired team members on appropriate responses to patron questions.
- Counted, verified and handled bank deposits and armored car transactions.
- Introduced customers to other bank team members to help meet financial needs.
- Replenished ATM funds in empty canisters prior to validation process.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Examined tellers' reports of daily transactions for accuracy.
- Counted cash drawers and made bank deposits.
Teller
Wells Fargo Bank, N.A.
Duluth, GA
08.2015 - 01.2016
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Stocked supplies for customers and personal teller station.
- Educated customers on use of banking website and mobile apps.
Education
Bachelors - Sales Management & Professional Selling
Liberty University
Lynchburg, VA 08.2018 - Current
Associates - Business
Liberty University
Lynchburg, VA 08.2014 - 05.2018
Skills
Sales expertise
Cash handling expertise
Savvy relationship-builder
Positive
Multilingual in [English & Spanish]
Excellent time management skills
Compliance, banking laws and regulations
Banking
Accomplishments
- Promoted to Lead Teller based on superior performance.
Timeline
Bachelors - Sales Management & Professional Selling
Liberty University
08.2018 - Current
Furniture /Retail Sales Manager
James Furniture & Mattress Deals
06.2017 - Current
Lead Bank Teller
Wells Fargo Bank, N.A.
01.2016 - 06.2017
Teller
Wells Fargo Bank, N.A.
08.2015 - 01.2016
Associates - Business
Liberty University
08.2014 - 05.2018