Years of experience
Hi, I’m
Kimberlyn Jones
Ludowici,GA
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Overview
13
Work History
Self Employed Services
Business Mentor
01.2022 - Current
Job overview
- Provided guidance on how to develop an effective sales strategy and pitch products and services effectively. Coached clients on how to optimize digital marketing campaigns through SEO tactics, social media advertising. Connected clients with relevant professionals who could provide additional assistance when needed. Provided business advice to entrepreneurs on a variety of topics, such as financial forecasting, marketing strategies, and operations management. Helped clients create professional presentations for investors or other stakeholders. Reviewed contracts and provided feedback from a legal perspective prior to signing any agreements. Suggested ways for entrepreneurs to stay organized by creating systems and procedures.
- Self-motivated, with a strong sense of personal responsibility.
Continuum Global Solutions
Customer Service Representative
10.2022 - 12.2022
Job overview
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Set up and activated customer accounts. Upheld quality control policies and procedures to increase customer satisfaction. Demonstrated excellent communication skills in resolving product and consumer complaints. Educated customers on special pricing opportunities and company offerings. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Made outbound calls to obtain account information.
Pizza Hut
Customer Service Order Agent
06.2020 - 01.2021
Job overview
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Documented customer correspondence in CRM to track requests, problems and solutions. Monitored customer feedback through surveys and other methods for quality assurance purposes. Managed high-volume of inbound and outbound customer calls.
Club, FL
Activity Coordinator Hillsboro
01.2018 - 01.2020
Job overview
- Plan events for different departments, members, and guests, such as weddings and private parties. Organized and led group activities for customers, such as exercise routines, athletic events, and arts and craft Wrote budgets to plan recreational activities and programs
- Conveyed information about events and activities. Resolved customer complaints regarding worker performance and service rendered. Used electronic devices, such as computers and radios. Planned programs of events or schedules of activities.
Boothbay Harbor Oceanside ResortBoothbay Harbor, ME
Front Desk Supervisor
07.2016 - 10.2018
Job overview
- Addressed and mediated employee grievances and coordinate meetings with union representatives
- Coordinated with service providers to facilitate on-site maintenance and repair work. Supervised direct reports and enforced adherence to established procedures and deadlines. Monitored office supply needs with consistent inventory checks and requisition approvals. Implemented and enforced corporate and departmental policies and service standards. Created and optimized employee schedules for shift coverage.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.. Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs. Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
KIMBERLYN JONES
Dental Assistant
02.2011 - 06.2016
Job overview
- Laid out dental instruments and equipment before procedures. Educated patients on treatment procedures and post-procedure home care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness. Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment. Assisted dentist during examinations by retracting patient's cheeks and tongue. Conducted routine maintenance of equipment used in dentistry operations. Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Education
Cyber Security, Savannah Technical College
CURRENT
01.2024
Phlebotomy Technican
Phlebotomy from Phlebotomy
01.2019
Center for Career Training
Customer Service Agent Customer Service Agent National Youth services Training
02.2011
Anchovy High School
High School Diploma
07.2009
CAREER CENTER Certified Phlebotomy Technician
Savannah Technical CollegeSavannah, GA
Some College (No Degree) from Cybersecurity Fundamental Certificate
Skills
- Critical thinking
- Problem solving
- Customer Service
- Computer Literacy
- Efficient Data Entry
- Attention to Detail
- Leadership Development
- Creativity
- Phlebotomy Technician
- Cybersecurity Fundamental
- Strategic Planning
- Information Protection
Accomplishments
- Cybersecurity Fundamental
- Exceeded sales goals.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Improved delivery, realizing overall increase in customers satisfaction and cost efficiency.
References
REFERENCES References available upon request
Timeline
Customer Service Representative
Continuum Global Solutions
10.2022 - 12.2022
Business Mentor
Self Employed Services
01.2022 - Current
Customer Service Order Agent
Pizza Hut
06.2020 - 01.2021
Activity Coordinator Hillsboro
Club
01.2018 - 01.2020
Front Desk Supervisor
Boothbay Harbor Oceanside Resort
07.2016 - 10.2018
Dental Assistant
KIMBERLYN JONES
02.2011 - 06.2016
Cyber Security, Savannah Technical College
CURRENT
Phlebotomy Technican
Phlebotomy from Phlebotomy
Center for Career Training
Customer Service Agent Customer Service Agent National Youth services Training
Anchovy High School
High School Diploma
CAREER CENTER Certified Phlebotomy Technician
Savannah Technical College
Some College (No Degree) from Cybersecurity Fundamental Certificate
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