Kimberlyn Loftus
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Caregiver
New Horizons
12.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, administered medications, and scheduled appointments.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
Medical Advocacy Specialist
Zion HealthShare
02.2021 - 11.2023
- Communicated with members over the phone and via email regarding their upcoming healthcare expenses.
- Managed and dispersed online payables for medical appointments and expenses.
- Handled on average 50+ active cases at a time.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Worked effectively in fast-paced environments.
- Handled sensitive situations involving distressed members calmly while demonstrating empathy and professionalism.
- Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
Spa Attendant
Sagestone Spa
08.2019 - 11.2023
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
Front Desk Medical Receptionist
Wasatch Infusion
01.2021 - 01.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Clinical Laboratory Assistant
Soft Cell Labs
08.2020 - 06.2021
- Participated in quality control measures to maintain the integrity of COVID-19 test results and laboratory standards.
- Labeled COVID-19 samples with patient information.
- Utilized advanced laboratory software systems for efficient data entry, analysis, and reporting of patient test results.
- Reduced risk of cross-contamination through diligent cleaning and sterilization of lab equipment and workstations.
- Instructed patients on proper procedures to collect samples for COVID-19 testing.
- Worked closely with colleagues from various departments to coordinate efficient transfer and processing of samples within the facility.
Education
Bachelor of Science - Biochemistry
Utah Tech University
St. GeorgeBachelor of Science - Health And Human Services
Western Governors University
06-2027
Skills
- Respectful and compassionate
- Complex Problem-solving
- Time management
- Case management experience
- Elderly care
- Problem-solving
- Patient care
- Multitasking and organization
- Verbal and written communication skills
- Medical record-keeping
- COVID-19 safety policies
- HIPAA compliance
Timeline
Caregiver
New Horizons
12.2023 - Current
Medical Advocacy Specialist
Zion HealthShare
02.2021 - 11.2023
Front Desk Medical Receptionist
Wasatch Infusion
01.2021 - 01.2022
Clinical Laboratory Assistant
Soft Cell Labs
08.2020 - 06.2021
Spa Attendant
Sagestone Spa
08.2019 - 11.2023
Bachelor of Science - Biochemistry
Utah Tech University
Bachelor of Science - Health And Human Services
Western Governors University
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