Kimberlyn Pettway
Dallas,TX
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
CEO and Founder
Kimma Lou's Famous Banana Pudding LLC
01.2016 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Developed a dessert that is now available in stores across the DFW area.
Restaurant Manager
Sun Holdings
08.2014 - 08.2016
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager
On the Border
07.2013 - 07.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager
Friday's Restaurant
01.2011 - 07.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
General Manager
Red Lobster
06.2007 - 01.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Culinary Manager
Red Lobster
06.2006 - 06.2007
- Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
- Attracted new clientele with creative marketing initiatives such as themed events or special promotions highlighting unique culinary experiences.
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Reduced food waste and costs with careful menu planning, ingredient sourcing, and portion control.
Service Manager
Red Lobster
01.2001 - 06.2006
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased the guest experience from 40% to 80%.
- Increased the restaurant earnings over last year.
Education
Olivet College
Olivet, MI 04.1985 - 06.1987
Business Diploma - Entrepreneurship Essentials
Harvard School of Business
Boston, MA01.2021
Skills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
Board Member
Lexus Advisory Board Member
Timeline
CEO and Founder
Kimma Lou's Famous Banana Pudding LLC
01.2016 - Current
Restaurant Manager
Sun Holdings
08.2014 - 08.2016
Restaurant Manager
On the Border
07.2013 - 07.2014
Restaurant Manager
Friday's Restaurant
01.2011 - 07.2012
General Manager
Red Lobster
06.2007 - 01.2010
Culinary Manager
Red Lobster
06.2006 - 06.2007
Service Manager
Red Lobster
01.2001 - 06.2006
Olivet College
04.1985 - 06.1987
Business Diploma - Entrepreneurship Essentials
Harvard School of Business
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