Kimberlyn Smith
Gladwin,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certificate
Work History
Community Outreach Coordinator
Mc.Donalds
Avon Park, FL
1991 - 1994
- Developed and implemented community outreach strategies to increase awareness of programs and services.
- customer service, taking orders,filling orders, running orders.
- children's art and craft day, with discounted happy meals.
- bingo event with free product to winners
- knowledge of what is happening in the community.
- attending school pep rally's to inform students of activities to look for at their local Mc.Donalds.
Childrens Department
JC Penny Co
Avon Park , FL
1992 - 1995
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Built lasting client relationships by organizing and planning sales events.
Customer Service Sales Representative
Walmart
York, PA
1998 - 2008
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Resolved customer service issues in a timely manner.
- properly run Layaway program.
- Cashier
- stock
- unload truck
- Provided excellent customer service to resolve customer complaints in a timely manner.
Property Manager
Village Realty
Red Lion, PA
2006 - 2010
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed and oversaw operations, maintenance and administration of properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- cleaned and maintained 9 buildings
- cleaned vacant apartments
- hired pool staff
- maintained pool area, rules, safety concerns.
- conducted children and adult pool parties
- set up swim lessons through life guard
Sales Associate
Beacon Bridge
Gladwin, MI
2022 - 2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- counted drawer and safe at beginning and end of every shift.
Direct Support Staff Member
Listening Ear Crisis Center
Mt. Pleasant, MI
2021 - 2024
- Provided assistance to individuals with physical and mental disabilities in activities of daily living.
- Supervised and monitored the safety of clients during recreational activities.
- Encouraged client participation in community activities such as shopping trips, volunteering opportunities and recreational activities.
- Monitored client behavior to ensure compliance with established rules and regulations.
- Developed positive relationships with clients by providing emotional support and guidance.
- Administered medications according to prescribed instructions from physician or nurse practitioner.
- Observed changes in behavior or condition of clients to report to supervisor or medical staff promptly.
- Maintained accurate records including incident reports, progress notes, medication logs.
- Ensured that all services are provided in a safe environment free from abuse or neglect.
- Adhered to all organizational policies and procedures related to HIPAA regulations.
- Assisted with the development of skills needed for independent living such as budgeting money or grocery shopping.
- Provided transportation for appointments when necessary using company vehicles or public transportation.
- Implemented behavioral interventions when appropriate following agency protocols.
- Conducted household management tasks such as light housekeeping duties, meal preparation.
- Assisted individuals in learning and developing new skills.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Followed care plan and directions to administer medications.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Transported clients to doctor's appointments and errands.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained detailed records of services performed on clients.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Education
High School Diploma -
Sebring Highschool
Sebring, FL06-1988
Skills
- Program Oversight
- Event Planning
- Community relations management
- Data Tracking
- Community Engagement
- Professionalism
- Effective customer communication
- Time Management
- Continuous Improvement
- Problem-solving aptitude
- Reliability
- Relationship Building
- Adaptability and Flexibility
- Self Motivation
- Community Outreach
- Professional Demeanor
- Client Needs Assessments
- Teamwork and Collaboration
- Staff Oversight
- Effective Communication
- Organizational Skills
- Staff Training
- Strategic Planning
- Active Listening
- Excellent Communication
- Multitasking
- Written Communication
- Attention to Detail
- Decision-Making
- Time management abilities
- Problem-solving abilities
- Analytical Thinking
- Interviewing skills
- Research and facts collecting
- managing money
- Needs Assessment
- Cultural Competency
- excellent attitude
- Hard worker
Certification
I am CPR trained. I have taken Classes for substance abuse awareness in the working environment. I attend any class or event that will further my knowledge of persons with intellectual disabilities, wellness, and Autism. I have had food safe handling classes with certificate. I have had CPR Trainer class and certificate.
Affiliations
I love all sports. I play shuffle board tournaments, horseshoe tournaments, volleyball and racquetball.
Timeline
Community Outreach Coordinator
Mc.Donalds
1991 - 1994
Childrens Department
JC Penny Co
1992 - 1995
Customer Service Sales Representative
Walmart
1998 - 2008
Property Manager
Village Realty
2006 - 2010
Sales Associate
Beacon Bridge
2022 - 2024
Direct Support Staff Member
Listening Ear Crisis Center
2021 - 2024
High School Diploma -
Sebring Highschool
References
References available upon request.
References
References available upon request.
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