Work Preference
Summary
Overview
Work History
Education
Skills
Interests
Timeline
Open To Work
Hi, I’m

KIMBERLYN THOMAS

Leasing Agent
Terre Haute,IN
KIMBERLYN THOMAS

Work Preference

Desired Job Title

Leasing ConsultantAdministrative AssistantResident Relations CoordinatorCustomer Care RepresentativeMarketing Assistant

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Terre Haute, IN, US
Open to relocation: No

Salary Range

$18/hr - $1000/hr

Important To Me

Career advancementWork-life balanceCompany Culture

Summary

Professional with solid experience in leasing and property management, as well as property marketing and community outreach. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for creativity, resident relations, adaptability, and a desire to succeed.

Overview

8
years of professional experience

Work History

Wilkinson Asset Management

Leasing Consultant/Resident Relations
08.2017 - 06.2019

Job overview

  • Assisted in rent collection, eviction, etc with over 1300 units.
  • Assisted with things such as maintenance, rent payments, lease renewals, and/or any other concerns in accordance to company policies.
  • Maintained up to date certifications on Fair Housing laws, and implicate that knwledge into my every day work.
  • Assisted with payment collection and maintaining a low delinquency rate by building positive, trusting relationships with the tenants.
  • Assisted residents with lease changes such as renewals, transfers, notice to vacates, roommate add/removals, information updating, etc.
  • Scheduled necessary services such as carpet cleaning, pest control, reglazing, etc with licensed contractors, and notified residents with proper instructions in a timely manner.
  • Assessed move out photos for charges, completed Deposit Accounting, and completed and mailed out Final Account Statements to residents. Sent unpaid Final Account Statements over $200 to our collections team.
  • Filed eviction when necessary due to unpaid balances, or incompliance with property standards and rules, and followed through by going to court when needed, and/or setting up payment plans or other plans of action with the residents.
  • Assisted prospective tenants with inquiries and property tours to enhance customer engagement.
  • Managed lease agreements and documentation process, ensuring compliance with company policies.

Asset Management

Community Assistant
01.2024 - 10.2024

Job overview

  • Connect with prospective tenants, and perform virtual and in person tours.
  • Maintain accurate and up to date records, ensuring attention to detail and information verification.
  • Assist prospects with any and all tasks needed to complete our screening process, and then follow through to help them with signing a lease and getting moved in.
  • Communicate with our vendors to maintain the property.
  • Visit and meet with possible businesses for partnerships, sponsorships, events etc.
  • Coordinated community events to enhance resident engagement, retention, and participation. As well as expertly using Canva to create flyers, brochures, monthly calenders, etc.
  • Developed and maintained positive relationships with residents through effective communication and support.

Karya Management

Leasing Consultant
08.2022 - 11.2022

Job overview

  • Assisted prospective tenants with tours, choosing a unit that fits their wants and needs, and after an approved screening to sign their lease. Performed office duties pertaining to leasing, such as filing, handling resident concerns and maintenance requests, and assisting with monthly payments. Walked units prior to move in to ensure complete readiness. Communicated with vendors such as pest control, cleaning, painting etc to ensure our units were maintained for current residents and ready for move in for our soon to be residents. Verified income, rental history, and background screenings were approved according to our parameters.

PMR Companies

Leasing Consultant
06.2019 - 08.2022

Job overview

  • Assisted tenants with things such as maintenance, rent payments, lease renewals, and any other concerns according to company policies. Stay up to date on Fair Housing training, and implicate that training in my every day work. Assisted with payment collections and delinquent accounts. Followed up with tenants whose leases are set to expire within the next 60+ days to see if they want to renew and work to maintain a high occupancy rate. Constructed lease contracts and perform renewals. Toured prospective clients, and provided information about our property, pricing, amenities, application process and requirements, etc. Walked units to assess what other work is needing done to be ready for future move ins. Performed and completed Market Surveys. Came up with, created and posted social media content to engage with current and possible future prospects.

Continental Canteen Vending

Administrative Assistant
10.2024 - Current

Job overview

  • Assisted with data entry tasks, ensuring accurate and timely completion of all assignments.
  • Resolved customer inquiries efficiently through phone, email, and chat support channels.
  • Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Input receipts of deliveries completed into the system in an accurate, and timely manner.
  • Answered the phone and assisted customer with refunds, machine technical difficulties, dispatching maintenance techs out when needed, and/or transferring to the proper department head.
  • Greeted visitors with a positive energy outgoing demeanor.
  • Efficiently used Seed program to dispatch maintenance, input date, and transfer product to and from our warehouse to delivery trucks.

Education

South Vermillion High School

High School Diploma
05-2014

Skills

  • Marketing and Outreach
  • Advanced Property Management Software
  • Type 90 WPM
  • Social Media Management
  • Delinquency and Collections
  • Resident Retention
  • Customer service
  • Fair housing regulations and policies
  • Eviction and Court Proceedings

Interests

  • Graphic Design
  • Interior Design
  • Photography
  • Marketing

Timeline

Administrative Assistant

Continental Canteen Vending
10.2024 - Current

Community Assistant

Asset Management
01.2024 - 10.2024

Leasing Consultant

Karya Management
08.2022 - 11.2022

Leasing Consultant

PMR Companies
06.2019 - 08.2022

Leasing Consultant/Resident Relations

Wilkinson Asset Management
08.2017 - 06.2019

South Vermillion High School

High School Diploma

Similar Profiles

  • Sidharth Navarkhele

    Sidharth NavarkheleSidharth Navarkhele

    Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )

  • KUMUDINI S

    KUMUDINI SKUMUDINI S

    AVP - Sales & Distribution at HSBC Asset Management (erstwhile L&T Asset Management)AVP - Sales & Distribution at HSBC Asset Management (erstwhile L&T Asset Management)

  • Abdoul Demba FAYE

    Abdoul Demba FAYEAbdoul Demba FAYE

    CONTRÔLEUR INTERNE at IMPAXIS ASSET MANAGEMENT WEST AFRICA (EX BRM ASSET MANAGEMENT)CONTRÔLEUR INTERNE at IMPAXIS ASSET MANAGEMENT WEST AFRICA (EX BRM ASSET MANAGEMENT)

  • Leila Whitfield

    Leila WhitfieldLeila Whitfield

    Manager at Anna's Hands Soul FoodManager at Anna's Hands Soul Food

  • Derek Williams

    Derek WilliamsDerek Williams

    Service Technician at Mercer VCSService Technician at Mercer VCS

CREATE PROFILE