Kimberly Wilkins
Louisville,KY
Summary
Proven leader with extensive experience at Tenant Company, adept in staff management and process improvement. Excelled in training and mentoring, enhancing team productivity by over 20%. Skilled in multitasking and organizational abilities, consistently delivering projects on time and within budget, ensuring high levels of customer satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Temporary Supervisor
UPS Healthcare
2024.07 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Boosted team performance by developing customer service training materials and conducting service training.
Operations Supervisor
Tenant Company
2021.06 - 2023.08
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Completed weekly payroll for 15\25 employees.
Team Lead / Canadian Pool
Tenant Company
2017.03 - 2022.06
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Trainer
Tenant Company
2015.05 - 2017.06
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Picker ( Foot and Equipment /Picker/Picker
Tenant Company
2012.03 - 2015.05
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Process Improvement
Policy Enforcement
Multitasking Abilities
Organizational Skills
Reliability
Timeline
Temporary Supervisor
UPS Healthcare
2024.07 - Current
Operations Supervisor
Tenant Company
2021.06 - 2023.08
Team Lead / Canadian Pool
Tenant Company
2017.03 - 2022.06
Trainer
Tenant Company
2015.05 - 2017.06
Picker ( Foot and Equipment /Picker/Picker
Tenant Company
2012.03 - 2015.05
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