Kimberlynn Conrad
Houston
Summary
Detail-oriented Revenue Cycle professional with over 10 years of experience in healthcare coding, billing, and patient access. Proven track record in optimizing reimbursement processes and ensuring 100% compliance with HIPAA and ICD-10 standards. Expert in navigating complex EHR systems (Epic, Cerner, Meditech) and diverse payor portals to facilitate timely payments, reduce denials, and manage high-volume medical record requests in a remote environment.
Overview
13
13
years of professional experience
Work History
Patient Account Representative
UT Health Houston
02.2024 - Current
- High-Volume Production: Manage an average of 55+ medical record requests daily, ensuring 100% of documentation is delivered within strict payor-mandated windows to secure maximum reimbursement.
- Multimodal Delivery: Expertly navigate Epic and various payor-specific portals—including Availity, Optum, UHC Link, BCBS, Cigna, and Medicare—to facilitate secure record transfers.
- Logistics Management: Execute documentation delivery via secure portal uploads, encrypted fax, and traditional mail, adapting to specific payor compliance requirements.
Coding Specialist
Memorial Hermann Health System
Houston, TX
09.2021 - 02.2024
- Assigned accurate medical codes for complex diagnoses and procedures based on provider documentation.
- Strategic Leadership: Led the successful completion of an Unbilled Revenue Report, utilizing analytical skills to identify bottlenecks and improve financial reconciliation.
- Provider Collaboration: Partnered with healthcare providers to clarify documentation, improving "Clean Claim" rates and reducing coding-related denials.
- Auditing: Conducted internal audits to ensure the integrity of coded data and adherence to evolving industry trends and CPT/ICD-10 updates.
Patient Access Representative
Memorial Hermann Health System
Houston, TX
04.2016 - 09.2021
- Managed front-end revenue cycle tasks including insurance verification, pre-authorization, and co-pay collection.
- Maintained 98%+ accuracy in patient demographic and insurance data entry across Epic and Cerner platforms.
- Collaborated with medical and administrative staff to ensure seamless patient transitions and care coordination.
Patient Access Representative
OakBend Medical Center
Richmond, TX
02.2013 - 03.2016
- Facilitated patient registration and scheduled appointments for various diagnostic tests and consultations.
Education
Certificate - Medical Billing and Coding
DeVry University
Chicago, ILHigh School Diploma - undefined
Kempner High School
Sugar Land, TXSkills
- Systems: Epic, Athena, HealthQuest, Cerner, eClinicalWorks, Meditech, ATHENAHEALTH
- Tools: Microsoft Office Suite, Remote Workflow Optimization, Data Security
- Soft Skills: Analytical Problem-solving, Adaptability, Exceptional Attention to Detail
- Medical billing
- Insurance billing
- Insurance verification
- HIPAA compliance
- Data entry proficiency
- Follow-up skills
- Medical terminology knowledge
- Team collaboration
- Verbal and written communication
Timeline
Patient Account Representative
UT Health Houston
02.2024 - Current
Coding Specialist
Memorial Hermann Health System
09.2021 - 02.2024
Patient Access Representative
Memorial Hermann Health System
04.2016 - 09.2021
Patient Access Representative
OakBend Medical Center
02.2013 - 03.2016
High School Diploma - undefined
Kempner High School
Certificate - Medical Billing and Coding
DeVry University
CORE COMPETENCIES
- Revenue Cycle Management: Medical Coding (ICD-10, CPT, HCPCS), Billing & Reimbursement, Denial Management.
- Technical Proficiency: Epic, Athena, Cerner, HealthQuest, eClinicalWorks, Meditech.
- Payor Portals: Availity, Optum, UHC Link, BCBS, Cigna, Medicare/Medicaid Portals.
- Compliance & Audit: HIPAA Regulations, Internal Auditing, Documentation Integrity, Unbilled Revenue Reporting.