Kimberlynn Dixon
Lansing,Michigan
Summary
Communicative Public Safety Officer gifted at empowering, guiding, and influencing others to maintain law and order. Excellent problem-solving and multitasking abilities. A highly dedicated individual exhibiting the highest degree of professionalism.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Police Authority 330 Cert. Public Safety Officer
Lansing School District
Lansing, MI
12.2021 - Current
- Provided a safe and secure learning atmosphere within the high school setting.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Talked regularly with Parents, staff, and students to establish rapport and become a familiar presence in the area.
- Answered emergency calls for help from staff and Administrative personnel.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Attended public gatherings to maintain order.
- Educated staff members on proper field procedures to boost public trust in officers and efficiency.
- Applied principles of law enforcement and fire protection.
Health Care Administrative Assistant
Bickford Of Okemos
Okemos, Michigan
06.2018 - 10.2022
- Scheduled appointments for providers and maintained office master calendar.
- Collected, sorted, and distributed mail, messages, and courier deliveries.
- Handled intake and referral documentation for new patients and helped coordinate care between offices.
- Updated patients' medical records using an electronic recordkeeping system.
- Answered inquiries from the general public, patients, and clinical providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, recorded, and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received, recorded, and addressed incoming and outgoing communication via telephone and email.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered inquiries from the general public, patients, and clinical providers.
- Updated patients' medical records using an electronic recordkeeping system.
Server/Front of House Manager
Zeus Coney Island
Lansing, MI
01.2016 - 01.2021
- Managed day-to-day FOH operations to drive quality, and standards and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash-handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained a positive team environment by encouraging teamwork and respect for the company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests' complaints while maintaining a positive customer environment.
Server/Front of House Manager
Theios
Lansing, United States
06.2004 - 02.2016
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
JW Sexton High School
Lansing , Michigan06.1990
Skills
- Protecting People and Property
- Effective Working Relationships
- Accident Scene Documentation
- Medical Emergency Response
- Outreach Initiatives
- Public Safety and Security
Certification
- Certified Public Safety Officer
- [Area of certification], [Company Name] - [Timeframe]
- First Aid/CPR Certified
Timeline
Police Authority 330 Cert. Public Safety Officer
Lansing School District
12.2021 - Current
Health Care Administrative Assistant
Bickford Of Okemos
06.2018 - 10.2022
Server/Front of House Manager
Zeus Coney Island
01.2016 - 01.2021
Server/Front of House Manager
Theios
06.2004 - 02.2016
High School Diploma -
JW Sexton High School
- Certified Public Safety Officer
- [Area of certification], [Company Name] - [Timeframe]
- First Aid/CPR Certified
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