KIMBERLY Oxendine
Greenville,NC
Summary
Mental health and I/DD supervisor and administrator with significant management and leadership experience in overseeing operations, projects and staff, including program development, administration, evaluation and data management. Proven skill in building both community collaboration, and strong government relationships for public policy support. Able to leverage resources using analytical skills to drive greater efficiencies, build stakeholder engagement, and respond to organizational needs, including marketing and grant management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Child Welfare
Children’s Hope Alliance
06.2022 - Current
- Management, personnel, clinical and fiscal oversight for all foster care (FFC, TFC & IAFT) and adoption across the state of North Carolina
- Ensure fidelity to the agency Model of Care (Teaching Family Model) while supporting implementation within other lines of service in the agency
- Supported improved use of TFM through all levels of foster care and demonstrated direct impact on outcome reports
- Served on statewide Management Team
- Built and developed monitoring systems to track key performance indicators for review based on regional outcomes and service changes that resulted in more than 50% reduction in missing documentation
- Refined current tracking and reporting systems to improve utilization in all departments supervised
- Provide on-going clinical guidance and support for staff across the state during monthly case consultation
- Gathering and reporting on performance-based metrics used to gauge program and staff growth and performance.
Regional Administrator
RHA Health Service
06.2021 - 04.2022
- Responsible for overall administration of regional IDD services to two units (Kannapolis and Cleveland)
- Manage and direct the regional operation of 13 ICF homes, 10 waiver group homes, 3 AFL homes and periodic services
- Conduct oversight of the administrative, clinical, financial and employee relations functions of the region
- Conduct and analyze investigations into allegations of abuse, neglect, exploitation, fraud, waste and misconduct
- Serve on Corporate Ethics and Compliance Committee
- Created line-of sight reports to monitor and analyze the monthly unit financial reports to determine changes and improvements for unit financial success
- Manage regional finances and coordinate budget reports for monthly review.
Foster Care Coordinator
Methodist Home for Children
11.2019 - 04.2021
- Review and analyze data for outcome reports to stakeholders, including Department of Juvenile Justice
- Administered multiple Juvenile Justice grants and contracts resulting in $520,000 revenue increase for agency
- Oversee and monitor intake department and foster care supervisors
- Conduct support, supervision and consultation of therapeutic foster and family foster care staff
- Utilize Teaching Family model
- Elected Chairman of NC Chapter of Family Focused Treatment Association
- Active member on the FFTA pilot project for Kinship Care in NC.
Executive Director
Rescare Community Alternatives & New Horizons Therapeutic Foster Care
08.2010 - 11.2019
- Director for both children and adult services, including mental health and I/DD services
- Responsible for strategic growth planning and successful implementation of company mission and vision
- Utilized contractual and professional regulatory compliance (CARF), and internal and external audit processes to achieve and maintain high quality compliance scores
- Served by Governor’s appointment to the Legislative Oversight Committee for Permanency for Children
- Awarded outstanding EBITA and revenue growth bonus achievements in 4 out of last 5 years
- Maximized financial resources by managing budgeted revenue and expenditures reducing outstanding receivables to under 3% per month on an annual program budget of more than $8M
- Thorough knowledge of MCO/LME service authorization and accounting requirements for 5 lines of service
- Served as MCO/LME Provider Council member for 5 years
- Spearheaded public relations, projects, quality assurance and mentoring projects with the largest provider council in the state
- Developed, monitored and implemented effective use of budget resources and finance management resulting in revenue collection increase of 13% in the first 5 years
- Reduced turn-over by 20% by implementing staff appreciation and support models
- Provided supervision of staff delivery of therapeutic services, and QA/QI teams including therapeutic foster care, alternative family living, intermediate care facilities, group homes and periodic services
- Utilized Together Facing the Challenge model for foster care
- Established relationships with LMEs, pursuing growth opportunities and new business.
Clinical Case Manager
Braley & Thompson
12.2007 - 08.2010
- Licensing coordinator and training specialist for Roanoke and Lynchburg regions for all therapeutic foster providers
- Coordinated care and treatment planning with county social workers, lawyers and local judges for children placed in therapeutic care
- Provided community awareness and recruitment presentations as well as in-service, pre-service and continuing education training to area professional staff, service organizations and foster parents resulting in 27% increase in the number of foster homes
- Primary focus of specialized training included early childhood brain development and the long-term effects of early trauma.
Area Supervisor- Adoptions & Treatment Foster Care Social Worker
Children’s Service Society
08.2001 - 12.2007
- Supervised all aspects of regional management, including budget development and grant writing for the local office of a private, non-profit organization
- Secured grants totaling more than $500,000.00 for various programs
- United Way agency representative resulting in a 48% increase in the number of children and families served in the region
- Built and supervised multiple programs in response to community need, including Pregnant and Parenting Teen program as well as counseling services in the local homeless shelter and parenting programs for school systems
- Recruited, trained and supervised mental health staff and a 10-member Advisory Board
- Coordinated care and treatment planning with county social workers, lawyers and local judges
- Partnered with multiple local service agencies to provide community awareness and recruitment presentations as well as professional development continuing education training to area staff, service organization staff, homeless shelter staff, and foster parents
- Achieved program and organizational goals using proven operations management and organizational development tools.
Education
Master of Arts in Clinical Psychology -
Appalachian State University
Boone, NCBachelor Of Arts In Psychology -
University of North Carolina – Chapel Hill
Chapel Hill, NCStudies on Social Work -
Upper Iowa University
Fayette, IASkills
- Critical thinking
- Data management
- Public Speaking
- Building and facilitating integrated work with multi-disciplinary teams
- Community engagement
- Project management
- Leadership development
- In-depth knowledge of state regulations and guidelines for all aspects of both I/DD and therapeutic foster care, CARF, CQL, DHSR and DHHS regulations
Certification
Certified Social Worker, Department of Regulation and Licensing, State of Wisconsin, 9631-120
Timeline
Director of Child Welfare
Children’s Hope Alliance
06.2022 - Current
Regional Administrator
RHA Health Service
06.2021 - 04.2022
Foster Care Coordinator
Methodist Home for Children
11.2019 - 04.2021
Executive Director
Rescare Community Alternatives & New Horizons Therapeutic Foster Care
08.2010 - 11.2019
Clinical Case Manager
Braley & Thompson
12.2007 - 08.2010
Area Supervisor- Adoptions & Treatment Foster Care Social Worker
Children’s Service Society
08.2001 - 12.2007
Master of Arts in Clinical Psychology -
Appalachian State University
Bachelor Of Arts In Psychology -
University of North Carolina – Chapel Hill
Studies on Social Work -
Upper Iowa University
Certified Social Worker, Department of Regulation and Licensing, State of Wisconsin, 9631-120
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