Kimberly McClary
Washington,DC
Summary
Dedicated healthcare professional with 3 years of experience, seeking a Patient Care Coordinator role. Skilled in acute inpatient case management, discharge planning, and creating effective transition plans. Proficient in maintaining accurate documentation and patient advocacy within interdisciplinary teams.
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Innovative Life Solutions
10.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Managed approximately 30 incoming calls, emails, per pay from residents/family members
Patient Experience / Discharge Planner / Case Management / Patient Advocacy
Bridgepoint Hospital Capital Hill
05.2022 - 09.2023
- Coordinated comprehensive case management for patients requiring advanced medical interventions, including tracheostomy and ventilator care, ensuring seamless continuity of care and support
- Facilitated patient discharges by assessing individual needs and arranging for appropriate social service interventions or referrals, enhancing patient outcomes and satisfaction
- Resolved inquiries and addressed complaints from patients and caregivers, while maintaining effective communication with vendors and providers to secure necessary post-discharge services
- Managed approximately 40-50 patients and family members calls, emails, per day
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
Patient Care Technician / CNA / DT
Davita Dialysis
12.2021 - 03.2022
- Ensured cleanliness and sanitation of patient stations to maintain a safe and hygienic environment
- Monitored patient vitals, promptly communicating any changes to the supervising nurse to facilitate immediate care response
- Prepared dialysis machines for treatments and accurately documented patient observations before and after procedures, adhering to facility protocols
- Supported the needs of 5 patients under during dialysis treatment
CNA/GNA Student
Genesis Healthcare Bradford Oaks Nursing Home
03.2021 - 07.2021
- Conducted specimen handling and analysis following established laboratory procedures, ensuring reliable test results
- Maintained comprehensive records to demonstrate proficiency in testing samples akin to patient specimens, upholding quality standards
- Performed routine quality control activities, calibration, and maintenance of laboratory instruments, contributing to operational excellence
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Hospice Care Aide
Joseph House
07.2018 - 04.2020
- Provided comprehensive patient care in collaboration with healthcare teams to implement personalized hospice care plans, ensuring comfort and dignity for patients nearing end-of-life
- Facilitated emotional, psychological, and spiritual support for patients and their families, contributing to a holistic approach to end-of-life care
- Administered pain management protocols and medications as prescribed, adhering strictly to patient confidentiality and ethical care standards
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Served as a liaison between patients, families, and healthcare providers, ensuring clear communication of care plans and progress updates.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic presence.
Support Broker
Washington, D.C.
11.2006 - 11.2009
- Addressed client concerns, ensuring the maintenance of respectful relationships within families and broader community networks
- Collaborated with professionals to improve support strategies for individuals with disabilities, focusing on enhanced community integration
- Established trust with clients through empathetic listening and open communication, fostering long-term relationships.
- Built strategic partnerships with local organizations and businesses that offered valuable resources for clients'' diverse needs.
- Maintained detailed records of all interactions, ensuring regulatory compliance and seamless information sharing among team members.
Community Support Assistant
Melwood
11.2007 - 08.2009
- Assisted clients in achieving greater independence through personalized emotional support and practical assistance with daily living activities
- Facilitated client participation in community and recreational activities, while also aiding in preparation of nutritious meals tailored to individual dietary requirements
Dispatcher
Chugach Mckinley Bolling Air Force Base
05.2003 - 08.2009
- Coordinated maintenance schedules by effectively liaising with technicians, supervisors, and contractors, ensuring seamless operational workflow for military base housing needs
- Resolved customer service issues by serving as a primary point of contact for project managers, government officials, internal staff, residents, and subcontractors, maintaining professional communication and problem-solving
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Enhanced team morale by fostering supportive and collaborative work environment.
Education
Certification -
Certified Guest Services Professional
Washington, DC07.2014
GED -
Potomac Job Corps
Washington, DC07-1996
Skills
- Office Management
- Military Contracting
- Discharge Planner
- COVID Testing / Lab Assistant
- Hospice Care Aide
- Case Management
- Solid Leadership Skills
- Patient Ambassador
- Medication administration
- First aid and safety
Certification
- Food Handler’s Certification, 09/2020-Present
- Certified Guest Services Professional, 03/2014
Timeline
Direct Support Professional
Innovative Life Solutions
10.2024 - Current
Patient Experience / Discharge Planner / Case Management / Patient Advocacy
Bridgepoint Hospital Capital Hill
05.2022 - 09.2023
Patient Care Technician / CNA / DT
Davita Dialysis
12.2021 - 03.2022
CNA/GNA Student
Genesis Healthcare Bradford Oaks Nursing Home
03.2021 - 07.2021
Hospice Care Aide
Joseph House
07.2018 - 04.2020
Community Support Assistant
Melwood
11.2007 - 08.2009
Support Broker
Washington, D.C.
11.2006 - 11.2009
Dispatcher
Chugach Mckinley Bolling Air Force Base
05.2003 - 08.2009
- Food Handler’s Certification, 09/2020-Present
- Certified Guest Services Professional, 03/2014
Certification -
Certified Guest Services Professional
GED -
Potomac Job Corps
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