Kimberly Randles
El Cajon,CA
Summary
I am currently seeking a challenging career opportunity that can make use of my skills and expertise in Event Management and Customer Service. My passion lies in organizing events and my aim is to deliver complete satisfaction to all my clients and customers.
Overview
24
24
years of professional experience
Work History
Contracted Senior Event Manager
La Belle Vie Tours
11.2023 - Current
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Enhanced client satisfaction by executing flawless, memorable events tailored to their preferences.
- Managed budgets of up to $3 million, ensuring optimal resource allocation and financial success for each event.
- Hired, trained and supervised volunteers and support staff required for events.
Senior Event Services Manager
Edlen Electrical Exhibition Services
01.2021 - 01.2022
- Managed electrical services for trade shows, both small and large.
- Trained new Event Managers on company software, policies, and procedures
- Attended pre-planning meetings and site visits
- Managed Exhibitor Billing and Show Management billing simultaneously
- Served as General Manager while Manager was not on site
- Increased booth traffic by developing eye-catching exhibit designs and engaging product presentations.
- Managed event logistics for successful trade shows, including vendor coordination, space allocation, and budgeting.
- Successfully managed pre-show communications campaigns that generated excitement around upcoming events among target audiences.
Reservations/Conference Coordinator
MCE Conferences
01.2017 - 01.2020
- Hotel Booking and Negotiations
- Maintained Conference Lists and streamlined the data entry process
- Attendee Invoicing on QuickBooks application
- Provided excellent customer service to attendees over the phone and in person
- Audio Visual set up on site for meetings
- Food and Beverage Management
- Hotel Site Inspections for new events
- Managed Registration at International and Domestic Medical CME Conferences.
Exhibitor
Global Experience Specialists Inc.
01.2007 - 01.2017
- Managed small to large Trade Shows for an international General Contractor
- Participated in Pilot testing of new computer system, handpicked to represent Coordinator position from Nationwide Offices
- Attended GES Excellence Training for Customer Service skills
- Requested for High profile events, such as IMTS and Consumer Electronics (CES)
- Innovated new Quality Assurance program which was implemented Nationwide
- Traveled and trained in support of QA Program, which in turn yielded dramatic increase of Service Scores
- Hotel room block negotiations for traveling staff
- Executed sales of furnishings to increase revenue of assigned Trade Shows
- Pulling information regarding customer financials into spreadsheets
- Supervision of staff in office and at shows
- Traveled to other city offices to train staff on best practices.
Exhibitor Services Executive
Global Experience Specialists
01.2000 - 01.2007
- Assigned a section to work as a floor manager to troubleshoot any issues within trade show floor
- Point of contact for exhibitors to call at show site with questions/concerns
- Pre-show email marketing to promote sales and post-show follow up increase service scores
- Functioned as Department Manager to cover management vacations
- Assigned to New Orleans after Hurricane Katrina to manage the rebuild Exhibitor Services Department.
Skills
- Multitasking Abilities
- Calm Under Pressure
- Team Management
- Teamwork and Collaboration
- Time Management
- Attention to Detail
Timeline
Contracted Senior Event Manager
La Belle Vie Tours
11.2023 - Current
Senior Event Services Manager
Edlen Electrical Exhibition Services
01.2021 - 01.2022
Reservations/Conference Coordinator
MCE Conferences
01.2017 - 01.2020
Exhibitor
Global Experience Specialists Inc.
01.2007 - 01.2017
Exhibitor Services Executive
Global Experience Specialists
01.2000 - 01.2007
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