Kimberly Hill
Baystate Health
Chicopee,Ma
11
years of professional experience
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Work History
Admin Coordinator
1 Year- Coordinated departmental initiatives to enhance patient care and service delivery.
- Streamlined communication between teams, improving workflow efficiency and collaboration.
- Managed scheduling and coordination of staff training programs for operational excellence.
- Facilitated meetings to discuss project updates and align on strategic objectives.
- Implemented process improvements that increased departmental productivity and reduced delays.
- Processed bi-weekly payroll for employees, ensuring accuracy and compliance with regulatory standards.
- Reviewed payroll discrepancies and resolved issues promptly to maintain employee satisfaction and retention.
Patient Service Representative
3 Years 3 Months- Assisting patients with checking in and out of appointments. Such as filling out new patient paperwork, insurance verification, confirming patient demographics, etc.
- Request, accept, and document co-payments and prior balances on patients' account.
- Proficient use of Centricity and CIS software to schedule appointments.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Provide provider support. Cleaning up physician schedules, attending to their mail, etc.
- Schedule/create new, follow-up or walk-in appointments according to practice guidelines. Make reminder calls to patients. Managing provider wait lists, bump list and no shows.
- Answer telephones in prompt courteous manner within practice time frames. Route phone call to appropriate person and/or create message in the system.
- Open, sort and distribute all incoming mail and faxes daily according to practice guidelines
Call Center Representative
1 Year 1 Month- Assist in the handling of calls for physician practices
- Provide clerical and billing services support for physician offices
- Running insurance eligibilities for insurance companies
- Scheduling patient appointments, and follow-up appointments
- Verifying/updating/and properly collecting complete and accurate patient demographics
Developmental Specialist
7 Months- Supports and supervises a small group of individuals with developmental disabilities
- Identifies skills and social requirements through task analysis
- Monitors and evaluates the individuals' progress
- Presented information using a variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
- Accurately handled data entry for several clients into company-based software.
Cashier
1 Year 5 Months- Restocked and organized shelves and beverage coolers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Helped customers complete purchases, locate items and join reward programs.
Key Holder
11 Months- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Completed store opening and closing procedures.
Team Lead
2 Months- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Completed store opening and closing procedures.
Sales Associate
1 Month- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma
- Relevant Coursework Completed: Child Development & Health Sciences
Some College (No Degree) - Chemistry
Skills
Customer support
Documentation and reporting
Conflict resolution techniques
Social development and integration
Educational assistance
Special education
Organized
Decision Making & Problem Solving
Interpersonal
Dependability
Time Management
Timeline
Admin Coordinator
Baystate Health
06.2025 - 06.2026Read More
Patient Service Representative
Baystate Health
03.2022 - 06.2025Read More
Call Center Representative
Holyoke Medical Center
01.2021 - 02.2022Read More
Developmental Specialist
Sunshine Village
11.2019 - 06.2020Read More
Cashier
Racing Mart
06.2018 - 11.2019Read More
Team Lead
Madrag
11.2017 - 01.2018Read More
Key Holder
Payless Shoesource
07.2017 - 06.2018Read More
Sales Associate
Journeys Shoe Store
11.2015 - 12.2015Read More
Chicopee Comprehensive High School
High School Diploma
Read More
American International College
Some College (No Degree) from Chemistry
Read More
References
- Tara Roberts - Mentor
Email: Robertstara1012@gmail.com
Phone: 914-439-0255
- Carmen Soto - Supervisor
Phone: 413-348-6107
Email: Carmen.Soto@Baystatehealth.org
- Carolyn Garcia, MD - Mentor
Phone: 413-794-9741
Email: Carolyn.Garcia@BaystateHealth.org