Kimberly Romero Perez
Hempstead,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities
Overview
5
5
years of professional experience
Work History
Director of First Impressions
Keller Williams Greater Nassau
12.2022 - Current
- Exhibited professionalism and composure in stressful circumstances.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Assumed responsibility to notice guest dissatisfaction and used best judgment to rectify situation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Clerk
Jzanus
06.2022 - 12.2022
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Balanced duties of Associate while also functioning as Head Clerk.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Managed multiple projects simultaneously using organizational and analytical skills.
Hostess/Server
Benihana
01.2019 - 07.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Planned and executed guest parties by organizing menus, spaces and special requests
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic hibachi restaurant while maintaining calm, professional demeanor
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
File Clerk
R.David Marquez, P.C
06.2019 - 08.2019
- Labeling and updating paper files.
- Maintaining supply inventory.
- Examined, categorized and sorted incoming documents
- Cleaned up files regularly by removing outdated information for archival or disposal
- Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ09.2023
Associate of Arts - Social Work
Nassau Community College
Garden City, NY06.2023
High School Diploma -
Hempstead High School
Hempstead, NY06.2020
Skills
- Professional telephone demeanor
- File/records maintenance
- Filing Management
- Document Scanning
- Flexible & Adaptable
- Organization and Time management
- Customer service
- Critical thinking
- Multitasking abilities
- Computer savvy
Languages
Spanish
Native or Bilingual
Timeline
Director of First Impressions
Keller Williams Greater Nassau
12.2022 - Current
Administrative Clerk
Jzanus
06.2022 - 12.2022
File Clerk
R.David Marquez, P.C
06.2019 - 08.2019
Hostess/Server
Benihana
01.2019 - 07.2020
Bachelor of Arts - Psychology
Arizona State University
Associate of Arts - Social Work
Nassau Community College
High School Diploma -
Hempstead High School
Similar Profiles
FRANK FAILLAFRANK FAILLA
Real Estate Sales Agent at Keller Williams Of Greater NassauReal Estate Sales Agent at Keller Williams Of Greater Nassau
Melissa HackerMelissa Hacker
Director of Marketing and Communications at Keller Williams Greater PA RegionDirector of Marketing and Communications at Keller Williams Greater PA Region
Parker PutnamParker Putnam
Affiliate Real Estate Broker at Keller Williams Greater Downtown RealtyAffiliate Real Estate Broker at Keller Williams Greater Downtown Realty