Kimberly S Benavides
Houston,TX
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Nurse
Accent Care
Houston
02.2022 - Current
- Administered medications and treatments according to established care plans.
- Monitored patient vital signs, identifying changes in health status promptly.
- Educated patients and families on disease management and self-care techniques.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies.
- Managed approximately 20-30 emails, setting appointments, reminders and numerous calls throughout the day
Paraprofessional
Spring Branch ISD
Houston, TX
08.2019 - 12.2025
- Supported classroom instruction by assisting students with diverse learning needs.
- Collaborated with teachers to develop and implement individualized education plans (IEPs).
- Monitored student progress, providing feedback to educators on learning outcomes.
- Facilitated small group activities to enhance student engagement and participation.
- Trained new staff on classroom routines and support strategies for students.
- Supported classroom instruction by assisting teachers with lesson planning and delivery.
- Monitored student behavior and progress, providing necessary feedback to support learning objectives.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
- Supported bilingual students by providing language assistance, promoting language proficiency.
Office Manager\Tax Prep
SA Tax Service
Houston, TX
12.2012 - 03.2019
- Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
- Analyzed client financial records to identify deductions and credits maximizing tax benefits.
- Collaborated with auditors during review processes, providing necessary documentation and explanations to ensure compliance audits are successful.
- Maintained up-to-date knowledge of federal and state tax laws through continuous professional development courses.
- Assisted clients in resolving IRS notices and audits by providing expert advice and timely communication.
- Interceded between employees during arguments and diffused tense situations.
- Implemented new filing system, enhancing document retrieval speed and reducing administrative time.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Education
High School Diploma -
Jefferson High School
Skills
- HIPAA compliance
- Medication administration
- Care plan adherence
- Care coordination
- Recording vital signs
- Insulin medication
- Income tax preparation
- Individual taxation
- Information processing
- Auditing
- Customer service
- Data entry
- Registered tax return preparer
- Classroom support
- Data collection
- Special education
- Autism spectrum
- Crisis intervention
- IEP goals
- Behavior management techniques
Certification
CPR
Stop the bleed
HIPAA compliance & confidentiality
Behavior management & Positive reinforcement
crisis prevention & response
Data entry & digital recording
Attention to detail
Problem-solving
PTIN
Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Home Health Nurse
Accent Care
02.2022 - Current
Paraprofessional
Spring Branch ISD
08.2019 - 12.2025
Office Manager\Tax Prep
SA Tax Service
12.2012 - 03.2019
High School Diploma -
Jefferson High School