Kimberly Moore
ALAMEDA,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
28
years of professional experience
Work History
Temporary & Volunteer Medical Staff Coordinator
UCSF Benioff Children's Hospital Oakland
5225 Dover St. Oakland, CA 94609 *Med Staff Office
02.2018 - 03.2023
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Maintains practitioner files and monitors expired documents. Creates rosters for tracking status of credentialing applications and assignment completion, prepares reports and credentialing forms. Researches and obtains information regarding credentialing standards, regulations, and requirements.
- Identified areas for process improvement within the department, leading to increased efficiency and better resource utilization.
- Answered telephone calls to offer office information, answer questions. Provided prompt, polite and professional in-person and telephone customer service.
- Updated Nursing applicant files information and verification of: Licenses, Malpractice insurance, DEA certification for prescriptions, all eduction and continuing education units, details for accurate electronic medical records.
- Ensures the compliance of all staffing procedures with the company policies and legal standards
- Prepares timely staffing reports and updates for management
B.S.A. Major Accounts
Verizon Wireless
201 Spear Street San Francisco Ca 94012
10.1994 - 10.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - CJA
SDSU
San Diego, CASkills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Time management
- Adaptability and dependability
- Computer skills
- Flexible schedule
- Food distribution
- Deadline adherence
- Conflict resolution
Timeline
Temporary & Volunteer Medical Staff Coordinator
UCSF Benioff Children's Hospital Oakland
02.2018 - 03.2023
B.S.A. Major Accounts
Verizon Wireless
10.1994 - 10.2015
Bachelor of Science - CJA
SDSU