Kimberly S Rutland

• Possesses strong customer service skills and the ability to demonstrate courtesy, compassion and empathy.
• Is available to work a flexible schedule that may include evening, weekend and holiday shifts.
• Proficiency in the use of computers and ability to type a minimum of 35 wpm.
• Has strong verbal and written communication skills including good voice quality; good diction and articulation.
• Recognizes and solves typical problems that occur in own work area without supervisory approval; evaluates and selects solutions for established operations
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Contacts patient to obtain/validate demographics and insurance information. Completes insurance verification and eligibility checks and documents patient liability.
• Collects and accurately documents initial pre-certification/authorization information if available. Initiates the process for obtaining a required referral/authorization if not obtained.
• Calculates patient liabilities based on scheduled procedures and previous balances. Informs patient of their liability and discusses financial obligations with the patient including but limited to requesting payment.
• Communicates to physician office along with the patient, the organizations expectation of payment and/or having an authorization on file prior to service, and explaining service may be re-scheduled.
• Schedule patient visits using guidelines established within scheduling system and organization. Recognizes exceptional scheduling situations and escalates as necessary. Completes necessary online EPIC questionnaires needed to complete scheduled exam.
• Provides accurate, detailed information regarding test preparations, time of patient arrival and any other directional information.
• Works assigned EPIC Scheduled Order Work Queue, following the department’s work flow process on appropriately transferring, deferring or removing orders from the work queue.
• Proactively communicates issues involving customer service and process improvement opportunities to management.
• Maintains excellent public relations with patients, families and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
• Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.

Served as Marketing Associate dealing with Small Businesses and Companies with 50 or more employees. Worked closely with the regional marketing director to ensure the success of small business in the area. Worked closely with the store managers in membership detail and raise awareness of benefits offered by marketing department and company as a whole.

• Worked extensively to promote local small businesses with advantage of choosing San's Club.
• Instrumental in overseeing customer accounts.
• Increased employee performance with one on one coaching's to improve skill levels and sale initiatives.
• Received outstanding comments from customer's for ability to meet their needs and wants.
• First in region and 15th in company for Excellence in promotional sales techniques and implementation.
• Mentored team members to enhance professional development and accountability in workplace.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.