Kimberly Shirley
Belgrade,MT
Summary
Accomplished Case Manager with 20 years experience. Enhanced client outcomes through innovative case planning and comprehensive needs assessment, ensuring compliance and confidentiality. Compassionate Case Manager experienced in diverse environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution, and communication abilities.
Overview
17
17
years of professional experience
Work History
Case Manager
Wisconsin Community Services
06.2023 - 11.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive treatment plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Targeted Case Management Coordinator
Outreach Community Health Centers
06.2020 - 04.2023
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Provided case management services to individuals suffering from serious and persistent mental illness and/or substance use disorders including medication management, scheduling appointments, appointment reminders, home visits, and arranging transportation to/from appointments.
- Provided education on available resources and support services to empower clients in managing their own health goals.
- Served as a liaison between patients, families, providers, and community resources to facilitate seamless transitions throughout the continuum of care.
- Developed strong relationships with healthcare providers to ensure patient-centered care was consistently provided.
- Provided representative payee services to clients who required a payee to manage their disability benefits. Reconciled client accounts monthly and submitted monthly budgets, as well as weekly check requests.
- Provided in-depth training for incoming case managers.
- Provided consultation to case managers who were struggling with a challenging client and accompanied case managers to home visits when there was a safety concern.
- Maintained accurate, concise documentation on all activities with clients in a timely manner.
Targeted Case Manager
Outreach Community Health Services
04.2018 - 06.2020
- Provided case management services to clients with serious and persistent mental illness and/or substance use disorders.
- Streamlined documentation processes, ensuring timely submission of reports and compliance with regulations.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented client interactions and interventions in electronic charting systems.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Case Manager
Comcare, Inc.
03.2012 - 06.2014
- Provided case management services for individuals with severe to profound intellectual disabilities who resided in the community in Intermediate Care Facilities (ICF).
- Completed assessments on individuals to determine their current level of skills and the skills and support needed to achieve their outcomes.
- Facilitated meetings with conservators, Individual Support Coordinators, family members, and other professionals to elicit their input regarding the development of the Individual Support Plan (ISP).
- Developed and ISP for each individual to fully promote independence based on their capabilities.
- Trained direct support staff on the programs on the ISP.
- Monitored direct support staff to ensure the programs on the ISP were being implemented in the homes as well as the day program according to the staff instructions and provided additional training as needed.
- Compiled monthly reviews on the progress of each individual and documented progress in the automated system.
Case Manager II
Greene County Department Of Children's Services
11.2006 - 08.2012
- Provided intensive case management for families in which abuse or neglect had occurred.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive permanency plans to address client needs and goals.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Prepared court documents and presented testimony in court on a regular basis.
- Facilitated Child and Family Team Meetings (CFTM) with all involved parties including biological parents, foster parents, attorneys, Guardian ad litem, other involved professionals (teachers, therapists, etc.) and any informal supports the family wished to include.
Education
Bachelor of Science - Elementary Education
Lander University
Greenwood, SCMaster of Science - Social Work
University of South Carolina
Columbia, SC05.2003
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Client Advocacy
- Case Planning
- Crisis Intervention
- Treatment Planning
- Needs Assessment
- Staff education and training
- Social Work
Timeline
Case Manager
Wisconsin Community Services
06.2023 - 11.2023
Targeted Case Management Coordinator
Outreach Community Health Centers
06.2020 - 04.2023
Targeted Case Manager
Outreach Community Health Services
04.2018 - 06.2020
Case Manager
Comcare, Inc.
03.2012 - 06.2014
Case Manager II
Greene County Department Of Children's Services
11.2006 - 08.2012
Bachelor of Science - Elementary Education
Lander University
Master of Science - Social Work
University of South Carolina
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