Kimberly (Smith) Bojorquez
Orchard Park,NY
Summary
Dynamic project manager with a proven track record excelling in production planning and customer satisfaction. Leveraging critical thinking and attention to detail, I successfully managed complex projects, ensuring timely delivery and budget adherence. Recognized for enhancing efficiencies and fostering collaboration across teams to exceed client expectations.
Overview
17
17
years of professional experience
Work History
Print CSR; Project Manager
Zenger Group
08.2017 - 02.2025
- Day-to-day point of contact for high-level customer.
- Developed and led production planning for distribution of Health Care Provider Kits being mailed nationwide.
- Managed the execution of packaging, print, and inventory supply chain.
- Managed complex project tasks to achieve the client's goals, including tight deadlines within established budgets.
- Identified process challenges and opportunities for continued efficiencies to align with the client's business objectives.
- Established processes to ensure timely and accurate delivery of client's services.
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Trained new team members on company policies and customer service protocols.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
Senior Production Specialist
Imagitas
01.2015 - 09.2016
- Managed printing, production, distribution and on on-time delivery of 23MM Welcome Kits, 10MM Move Confirmation Letters and 33MM Move Validation Letters to new movers through the USPS.
- Developed production planning for distribution, including monitoring key performance indicators
- Focused on ensuring production vendors were operating within the terms of standard service level agreements.
- Managed costs to ensure predictability and stability of budget.
- Developed and implemented production schedules to optimize workflow efficiency.
- Analyzed production processes to identify areas for improvement and reduce waste.
- Coordinated cross-departmental communication to ensure alignment on project goals.
Production Manager
Linkwell Health
07.2008 - 12.2014
- Developed and executed project plans for brand and health plan clients for quarterly direct mail and fulfillment programs.
- First point of contact for print and fulfillment vendors to ensure flawless execution of programs, including developing and managing efficient timelines, reviewing and approving final release of timely and accurate publications.
- Led production planning to optimize workflow and meet delivery timelines.
- Implemented quality control processes to enhance product standards and minimize defects.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Analyzed production metrics to identify areas for process improvement and cost reduction.
- Worked directly with brand clients, including Kellogg's, Quaker Oats, P&G, Campbell's, Hellmann's and others, to execute projects or print and digital products through a distribution network of health plans, including Anthem, Humana, BCBS and others.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
Education
Bachelor of Arts - Marketing Management
Canisius College
Buffalo, NY05-2006
Skills
- Taking initiative
- Critical thinking
- Adapting to change
- Problem-solving
- Collaborative
- Attention to detail
- Professionalism
- Exceeding expectations
Timeline
Print CSR; Project Manager
Zenger Group
08.2017 - 02.2025
Senior Production Specialist
Imagitas
01.2015 - 09.2016
Production Manager
Linkwell Health
07.2008 - 12.2014
Bachelor of Arts - Marketing Management
Canisius College
Experienced in
- Adobe Creative Suite
- Inventory Management
- Supply Chain Management
- Vendor Relationships
- Purchase Orders
- Invoicing