Summary
Overview
Work History
Education
Skills
Certification
Timeline
Intern

Kimberly Stringfield

Nashville,NC

Summary

Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Rocky Mount, Tarboro and Wilson, NC. Dedicated 911 Dispatcher offering over fifteen years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in CPR/First Aid/CIT. I have an eagerness to enter into a position with enthusiasm and dedication.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Production Operator

Kelly Services
Rocky Mount, NC
03.2011 - 07.2011
  • Manually loaded prescription vials into the machine for processing
  • Manually loaded keys into the machine for processing
  • Packed prescription vials and other products and stacked pallets according to instructions

Customer Service Associate

Best Buy
Wilson, NC
02.2013 - 08.2013
  • Visually inspected prescription vials for cracks or other defects
  • Inspected and tested fire extinguisher parts to ensure quality parts
  • Visually and manually Inspected circuit boards and keys to ensure quality parts
  • Assembler
  • Electronically and manually coiled wires and assembled onto steel tubing
  • Assembled fuses manually using small hand tools
  • Followed diagrams to ensure accurate assembly of parts
  • Collaborated with company teams to increase productivity of production teams 85%
  • Worked with specific production team members to rectify production issues and maintain high-quality final products
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment
  • Identified and helped resolve non-conforming product issues

Customer Service Associate

Bath & Beyond
Rocky Mount, NC
09.2012 - 10.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Executes excellent sales floor merchandising and selling.

Assistant Manager

Fashion Cents
Wilson, NC
02.2003 - 03.2005
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Telecommunicator

Edgecombe County Sheriff's Department
Tarboro, NC
12.2018 - Current
  • Opened and closed store and processed payroll and bank deposits
  • Operated cash register, served customers, set-up floor displays, and processed deliveries
  • Processed 911 Calls, DCI inputs, Dispatched to Law Enforcement, DOT, DSS, Utility Department

Customer Service Associate

JC Penney
Rocky Mount, NC
08.2013 - 05.2018
  • Practiced standard operating procedures for consistent production results.
  • Met daily quotas consistently by always working hard and efficiently with little downtime.
  • Restocked other stations and moved completed items to other stations for additional processing.
  • Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.

Production Operator

Kelly Services Hospira
Rocky Mount, NC
03.2011 - 07.2011
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Customer Service Specialist

Belk
Wilson, NC
04.2005 - 03.2011
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Diploma -

Rocky Mount Senior High
Rocky Mount, NC
1991

Skills

  • Decision Making
  • Police and fire procedures
  • Information intake
  • Basic life support understanding
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Finance and Accounting Oversight
  • Business Leadership
  • Policy Development and Enforcement
  • Verbal and Written Communication

Certification

  • Kimberly Alicia Stringfield International Academies of Emergency Dispatch Advanced EMD Certified Member Membership ID 2046137 since 8/28/2016-8/31/2022
  • North Carolina Justice Academy Telecommunicator 2020 Responding to Domestic Violence Callers Josh Stein NC Attorney General Dated 7/23/2020
  • North Carolina Justice Academy Shift Management Skills in the communication Center Dated 7/29/2021 Josh Stein NC Attorney General
  • North Carolina Justice Academy Telecommunicator 2019 Leadership and Professional Development Dated 11/04/2019 Josh Stein NC Attorney General

Timeline

Telecommunicator

Edgecombe County Sheriff's Department
12.2018 - Current

Customer Service Associate

JC Penney
08.2013 - 05.2018

Customer Service Associate

Best Buy
02.2013 - 08.2013

Customer Service Associate

Bath & Beyond
09.2012 - 10.2014

Production Operator

Kelly Services
03.2011 - 07.2011

Production Operator

Kelly Services Hospira
03.2011 - 07.2011

Customer Service Specialist

Belk
04.2005 - 03.2011

Assistant Manager

Fashion Cents
02.2003 - 03.2005

Diploma -

Rocky Mount Senior High

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Kimberly Stringfield