Kimberly Y Lanier
Canal Winchester,OH
Summary
I'm Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
A team leader who builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
Work History
Team Lead
State Auto
02.2018 - Current
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Self-motivated, with a strong sense of personal responsibility.
Accounts Receivable Manager
Faith Mission Homeless Shelter
03.2017 - 02.2018
- Developed and maintained strong client relationships, fostering trust and open communication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring adherence to all relevant guidelines.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Maintained confidentiality of patient finances, records, and health statuses.
- Reviewed claim documentation for compliance with regulatory requirements, minimizing risk of audits or penalties.
Accounts Receivable Analyst
Ohio Health Systems
01.2016 - 03.2017
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
- Monitored outstanding accounts receivable balances for trends that could indicate payer issues or potential collection problems.
- Achieved timely reimbursements for clients through keen understanding of insurance company protocols.
- Researched and resolved complex medical claims issues to support timely processing.
Accounts Receivable Manager
Inner Health Chiropractic Centers
02.2014 - 01.2016
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
- Developed policies and procedures for the medical billing department, establishing a strong foundation that supported growth and operational success within the organization.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
Education
Licensure - Property And Casualty Insurance
ExamFX
Online03.2024
Certification - Medical Assisting
Kaplan College - Columbus
Columbus, OH12.2010
Certification - Medical Office Management
American School of Technology
Columbus, OH03.2003
Skills
- Customer Relationship Management
- Professional and Courteous
- Verbal and written communication
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Interpersonal Skills
- Active Listening
- Relationship Building
Timeline
Team Lead
State Auto
02.2018 - Current
Accounts Receivable Manager
Faith Mission Homeless Shelter
03.2017 - 02.2018
Accounts Receivable Analyst
Ohio Health Systems
01.2016 - 03.2017
Accounts Receivable Manager
Inner Health Chiropractic Centers
02.2014 - 01.2016
Licensure - Property And Casualty Insurance
ExamFX
Certification - Medical Assisting
Kaplan College - Columbus
Certification - Medical Office Management
American School of Technology
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