KIMBERLY SANFORD
Laveen,AZ
Summary
Talented Program, Product and Portfolio Management Experienced leader with history of success working at the interface of information technology and business operations. Skilled in analytics, organizational strategy, various project methods including Agile, software development and documentation, business intelligence and implementation of digital platforms. Strong program, product, and portfolio management professional.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Project Manager
TRIWEST HEALTHCARE ALLIANCE
10.2022 - Current
- Manage Federal Government (VA, DOD) contract requirements, processes, and deliverables
- Manage project budget, forecast planning and tracking
- Works with Tableau, Power BI and other BI tools
- Salesforce Implementation involvement
- Leading Document and Records Management Implementations
- Lead projects as assigned from intake to closing
- Work with Trello, MS Project, Confluence and Jira
- Work in Agile/Waterfall Hybrid environment
- Involved in Strategic Planning Initiatives
- Manage Data Migration Activities
- Monitor project progress, identified risks and implemented corrective measures to acquire success.
- Coordinate cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintain schedules to meet key milestones at every project phase.
- Directs changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Creates and communicates project plans and progress to key stakeholders and project contributors.
- Provides outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Monitored project progress, identified risks and took corrective action as needed
Systems Manager
COMMONSPIRIT HEALTH
06.2017 - 07.2022
- Population Health Management/ Data & Analytics, Management of multiple vendor relationships (RFIs
- RFPs, Contract Negotiations, SLAs, Issue Resolution, Risk Mitigation, Quality Improvement, Service Performance)
- Management of fiscal year budget, forecast planning and tracking
- Management of Resources (People, Materials, Facility, Hiring, On-Boarding, Annual Performance Evaluation, Training, Mentoring, Termination)
- Encouraged staff development by setting and overseeing work standards and ensuring current and accurate policy and procedural documentation
- Managed ACO and clinical integrated network stakeholder expectations
- Oversight for reporting on service level performance standards and capacity planning metrics for all assigned platforms based on current system capabilities
- Identified improvement opportunities to drive performance
- Heavily involved in Strategic Planning Initiatives
- Oversight for design and deployment of multiple enterprise-wide organizational programs and process improvement initiatives
- Collaborated with organizational, network and other service line leaders in defining both short- and long-term goals and objectives
- Gained stakeholder support and sponsor and executive approvals
- Accountable for policy and procedures pertaining to data governance, data privacy, compliance, and security standards
- Managed Data Management and Migration Activities
- Developed and managed Population Health Data Governance Program
- Accountable for responding to audit inquiries for applications, work standards, and policies
- Facilitator for C-Level presentations and meetings
- Facilitator for Legal request and review for new contracts and purchase orders
- Proven relationships with various lines of business across the organization
- Recommended systems improvements to technical staff, prioritizing maximum return on investment (ROI).
- Increased system availability to 99% by developing standards and architectural governance and implementing best practices.
Population Health Management Sr. Program/Product//Project Manager
DIGNITY HEALTH
05.2014 - 06.2017
- Managed population health fiscal year budget, forecast planning and tracking
- Created and managed master project plans and schedules
- Worked with Tableau, Power BI and other BI tools
- Led design and deployment of multiple enterprise-wide website portals and organizational programs
- Led multiple data migration and software integration projects including (EHR, CRM and ERP tools)
- Led multiple projects to bring in Claims (837, HL7 etc.) data and managed data sharing activities
- Primary population health compliance contact for health information technology assessments and reporting compliance events
- Created and implemented policy/procedures pertaining to population health, governance and compliance including audits
- Led technical development and project management teams
- Served as Scrum Master and Product Owner
- Led data migration to Azure Cloud Services
- Established processes to enter tasks and data into DevOps
- Managed resource and financial aspects of project/products/programs (Renewals, Purchase Orders, Labor)
- Ensured project deliverables and overall results met or exceeded sponsor and stakeholder expectations
- Managed and created change requests and statement of work/contract efforts
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Coached team members on productivity strategies to accomplish challenging goals.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Participated in vendor selection and management process for program initiatives.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Critical Systems Protection Project Manager
CITY OF LOS ANGELES
03.2013 - 05.2014
- Provided meeting facilitation and resource management (people, materials, facility)
- Managed, documented and ed all areas of project management methodologies to ensure success (budget, issues, risks, etc.)
- Worked on Active Directory in production environment.
- Developed project phases and project schedule.
- Managed stakeholder expectations; developed and presented weekly status reports to all stakeholders.
Luminet Project (Fraud Prevention, Project Manager
MEMORIAL HOSPITAL
04.2013 - 04.2014
- Managed, documented and tracked all areas of project management methodologies to ensure success (budget, issues, risks, etc.)
- Supported senior managers through Active Directory
- Managed go-live activities and project closure
- Developed and presented weekly status reports to internal and external stakeholders.
IDM/Remedy Integration & OES Migration Program Manager
GULFSTREAM AEROSPACE INC
07.2012 - 03.2014
- Handled the following project management activities: Vendor Management | Migration Schedule Creation | Milestone creation | Followed SDLC Process| Facilitated JAD sessions |
- Developed and presented weekly status reports to internal and external stakeholders
- Managed, documented and tracked all areas of the project management methodologies to ensure success (budget, resources, issues, risks, etc.)
Project Manager
CLEVELAND CLINIC FOUNDATION
02.2013 - 12.2013
- Luminet Project (Fraud Prevention, Managed, documented and tracked all areas of the project management methodologies to ensure success (budget, issues, risks etc.)
Novell Access Integration Project Manager
GREAT WEST CASUALTY COMPANY
02.2013 - 12.2013
- Provided daily stand-up, Sprint planning, meeting facilitation
- Managed backlog
- Worked well in a team setting, providing support and guidance
- Proved successful working within tight deadlines and a fast-paced environment
Client Migration Project Manager
SYNOVUS FINANCIAL
12.2012 - 05.2013
- Managed, documented and tracked all areas of project management methodologies to ensure success (budget, resources, issues, risks etc.)
- Facilitated migration Scheduling.
- Managed Vendor Scheduling
Custom Workflow Program Manager
MEXICO SSP, IDM
04.2012 - 12.2012
- Provided vendor management and created migration schedule
- Managed, documented and tracked all areas of the project management methodologies to ensure success (budget, resources, issues, risks, etc.)
Data Migration Project Manager
CITY OF OVERLAND PARK
06.2012 - 07.2012
- Managed the following project management activities: Vendor Management | Migration Schedule Creation
- Developed and presented weekly status reports to internal and external stakeholders
- Managed, documented and tracked all areas of the project management methodologies to ensure success (budget, resources, issues, risks, etc.)
Program Manager
EPIC
11.2011 - 01.2012
- Network Remediation, DR Implementation, Cloverleaf Upgrade Project, Vendor Management
- Developed and presented weekly status reports to internal and external stakeholders
- Managed, documented and tracked all areas of project management methodologies to ensure success (budget, resources, issues, risks, etc.)
AD Upgrade, Citrix Implementation Program Manager
PACIFIC CAPITAL BANK
07.2011 - 11.2011
- Established, with the customer project scope of work (SOW)
- Developed and presented weekly status reports to internal and external stakeholders.
- Ensured application, as developed, met the customer-defined business requirements prior to implementing.
- Managed, documented and tracked all areas of project management methodologies to ensure success (budget, resources, issues, risks, etc.)
Project Manager
LOWE'S
04.2011 - 07.2011
- PeopleSoft Upgrade (Enterprise), IWE/IAM (Enterprise), Spearheaded project management activities in new processes and software development and implementations
- Established, with the customer, the project scope of work (SOW)
- Recommended practices and procedures to promote successful, consistent, productive, and efficient testing
- Developed weekly status reports and presented status of the project to leadership
- Ensured the application, as developed, met the customer-defined business requirements, prior to implementing
- Managed, documented and tracked all areas of the project management methodologies to ensure success (budget, resources, issues, risks etc.)
Project Manager
US CELLULAR
01.2011 - 05.2011
- Handled project management activities in new processes and software development and implementations
- Managed Novacoast, US Cellular and 3rd party vendor resources
- Establishing, with the customer project scope of work (SOW)
- Managed, documented, and tracked all areas of project management methodologies to ensure success (budget, resources, issues, risks etc.)
- Planned, designed, and scheduled phases for large projects
Business Analyst
CIGNA, SAPPHIRE TECHNOLOGIES
06.2010 - 12.2010
- Established, with the customer, application business requirements
- Translated the BRS into Functional Specification documents
- Developed, executed, and reported results of test plans that ensured the application, as developed, met the customer-defined business requirements, prior to implementing
- Documented and tracked software defects, errors, anomalies, issues, performance, and usability
Business Analyst Contractor
ARIZONA DEPARTMENT, ECONOMIC SECURITY
03.2010 - 05.2010
- Established, with the customer, application business requirements; documented the SOW and the Business Requirements Statement (BRS)
- Translated the BRS into Functional Specification documents
- Identified and documented processes and procedures related to quality assurance standards and application testing.
Lead Project Business Analyst
HORIZON BLUE CROSS BLUE SHIELD
10.2009 - 03.2010
- Facilitated, led and monitored entire Medicare process lifecycle
- Generated current and future state business operations documentation
- Performed project related business analysis and reporting
- Elicited analyzed and documented business requirements
- Stored and maintained versions of documentation
- Developed use cases, user acceptance test cases, operational support plan
- Created and maintained metrics
- Performed project closing duties
- Involvement in SDLC from initiation to close
- Facilitation of meetings (Stakeholder, Business, IT, 3rd party vendors)
- Liaison between business and IT teams
- Developed and maintained project plans and risk assessments.
Education
Master of Science - IT Management/Project Management
Colorado Technical University
Colorado Springs, CO06.2008
Bachelor of Science (B.S - Health and Human Services
University of Phoenix
06.1999
Skills
- TECHNICAL AND FUNCTIONAL KNOWLEDGE
- Microsoft and Google Suite Tools
- RFP Responses
- Agile Principles
- Best Practices and Methodologies
- Vendor Selection
- Microsoft Project
- Experienced, trained and certified in various project management methodologies including Waterfall, SCRUM and Agile
- Experience and involvement with Azure and AWS Cloud migration initiatives
- Experience and involvement with HIPAA, SOX, PCI, CMMi, TQM, ISO, and CMS MSSP standards
- Experience with various task tracking, BI, Salesforce, and Portfolio/Labor Management tools
Certification
Project Management Professional (PMP) | SCRUM Master Certified | Masters Certificates in Change Management, Business Management, Networking & Telecommunications and Database Management
Affiliations
United States Navy, Corpsman, U.S., Honorable Discharge Member, The Academy of Management Member, PMI Institute Health Information and Management Systems Society
Timeline
Sr. Project Manager
TRIWEST HEALTHCARE ALLIANCE
10.2022 - Current
Systems Manager
COMMONSPIRIT HEALTH
06.2017 - 07.2022
Population Health Management Sr. Program/Product//Project Manager
DIGNITY HEALTH
05.2014 - 06.2017
Luminet Project (Fraud Prevention, Project Manager
MEMORIAL HOSPITAL
04.2013 - 04.2014
Critical Systems Protection Project Manager
CITY OF LOS ANGELES
03.2013 - 05.2014
Project Manager
CLEVELAND CLINIC FOUNDATION
02.2013 - 12.2013
Novell Access Integration Project Manager
GREAT WEST CASUALTY COMPANY
02.2013 - 12.2013
Client Migration Project Manager
SYNOVUS FINANCIAL
12.2012 - 05.2013
IDM/Remedy Integration & OES Migration Program Manager
GULFSTREAM AEROSPACE INC
07.2012 - 03.2014
Data Migration Project Manager
CITY OF OVERLAND PARK
06.2012 - 07.2012
Custom Workflow Program Manager
MEXICO SSP, IDM
04.2012 - 12.2012
Program Manager
EPIC
11.2011 - 01.2012
AD Upgrade, Citrix Implementation Program Manager
PACIFIC CAPITAL BANK
07.2011 - 11.2011
Project Manager
LOWE'S
04.2011 - 07.2011
Project Manager
US CELLULAR
01.2011 - 05.2011
Business Analyst
CIGNA, SAPPHIRE TECHNOLOGIES
06.2010 - 12.2010
Business Analyst Contractor
ARIZONA DEPARTMENT, ECONOMIC SECURITY
03.2010 - 05.2010
Lead Project Business Analyst
HORIZON BLUE CROSS BLUE SHIELD
10.2009 - 03.2010
Master of Science - IT Management/Project Management
Colorado Technical University
Bachelor of Science (B.S - Health and Human Services
University of Phoenix
Similar Profiles
Jabria SweeneyJabria Sweeney
Customer Service Representative II at MAXIMUS/Triwest Healthcare AllianceCustomer Service Representative II at MAXIMUS/Triwest Healthcare Alliance
Sarah MabrySarah Mabry
Provider Credentialing Specialist at TriWest Healthcare AllianceProvider Credentialing Specialist at TriWest Healthcare Alliance
Amanda NesciAmanda Nesci
Care Coordinator LPN at TriWest Healthcare AllianceCare Coordinator LPN at TriWest Healthcare Alliance
Sean NyatangaSean Nyatanga
Customer Service Representative at TriWest Healthcare AllianceCustomer Service Representative at TriWest Healthcare Alliance
TRESHAUN BOYDTRESHAUN BOYD
Fulfillment Associate at FACTORFulfillment Associate at FACTOR