Kimbillie Veguilla
Haines City,FL
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
17
17
years of professional experience
Work History
Front Desk Supervisor
Physician Services Group-Osceola
Kissimmee, FL
04.2024 - Current
- Monitored the front desk staff to ensure proper customer service was provided.
- Greeted and welcomed patients in a friendly, professional manner.
- Resolved patient
- complaints promptly and efficiently.
- Processed payments, generate receipts for services rendered.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Performed administrative tasks such as answering phone calls, scheduling appointments for patients, and insurance verifications.
- Provided support to team members with check-in and check-out procedures.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Informed patients of financial responsibilities prior to rendering services.
- Trained new staff on office procedures, insurance processes and medical terminology.
Food and Beverage Attendant
Walt Disney World Resort
Orlando, FL
05.2018 - 04.2022
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained a positive attitude towards coworkers and customers at all times.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Greeted guests with friendliness and professionalism.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Effectively multitasked within fast paced enviroment
Financial Service Associate
Amscott
Kissimmee, FL
11.2014 - 04.2018
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
Manager
Circle K
Kissimmee, FL
08.2007 - 12.2014
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Skills
- Team building and supervision
- Administrative Skills
- Staff Supervision
- Staff Training
- Proficient in EMR (Eclinical)
- Insurance Verification
- Collections
- Front desk Reception
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Supervisor
Physician Services Group-Osceola
04.2024 - Current
Food and Beverage Attendant
Walt Disney World Resort
05.2018 - 04.2022
Financial Service Associate
Amscott
11.2014 - 04.2018
Manager
Circle K
08.2007 - 12.2014
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