Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimble Turner

Haysi,VA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Applied Industrial Technologies
Oakwood , VA
10.2022 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Provided accurate information about products and services to customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Cellular Sales Associate

Freedom Wireless Broadband
Oakwood, VA
07.2020 - 10.2023
  • Organized merchandise displays to attract customers and promote sales.
  • Provided technical support to customers experiencing difficulties with their devices.
  • Followed up with customers after purchase to ensure satisfaction levels were met.
  • Developed strategies for increasing customer loyalty through rewards programs and discounts.
  • Processed inventory shipments to ensure accuracy of incoming orders against invoices received from vendors.
  • Conducted quality control checks on all merchandise prior to displaying it for sale.
  • Provided accurate information about products, pricing, availability, product uses and services offered.
  • Built relationships with customers by engaging them in friendly conversations.
  • Updated customer accounts in the system when necessary.
  • Answered questions related to warranties and returns policies.
  • Maintained accurate records of all transactions for future reference purposes.
  • Operated cash register to process payments for purchases.

Food Waiter

Breaks Interstate Park
Breaks , VA
04.2016 - 06.2020
  • Delivered food orders to tables promptly while ensuring accuracy of order.
  • Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
  • Performed cashier duties when necessary such as totaling bills accurately, accepting payments from customers, providing change as required.
  • Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
  • Took orders accurately, efficiently and courteously from customers in a timely manner.
  • Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
  • Coordinated closing duties such as restocking supplies, counting money drawers, resetting dining room furniture and decorations, at end of shift.
  • Received payment by credit card or cash and returned appropriate change to customers.
  • Replenished beverages throughout meal service as needed.
  • Removed dirty dishes from tables in a prompt and efficient manner.
  • Responded promptly and professionally to customer feedback or complaints regarding service or food quality.

Education

High School Diploma -

Haysi High School
Haysi, VA
06-2015

Skills

  • Customer service
  • Product knowledge
  • Technical support
  • Order tracking
  • Data entry
  • Customer relationship management
  • Inventory management
  • Communication skills
  • Attention to detail
  • Relationship building
  • Time management
  • Problem resolution
  • Cash handling
  • POS systems expert
  • Order fulfillment
  • Scheduling
  • Product promotion

Timeline

Customer Service Representative

Applied Industrial Technologies
10.2022 - Current

Cellular Sales Associate

Freedom Wireless Broadband
07.2020 - 10.2023

Food Waiter

Breaks Interstate Park
04.2016 - 06.2020

High School Diploma -

Haysi High School

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