Kimble Hall
Lynchburg,VA
Summary
Results-driven leader with extensive experience at Abbott Laboratories, specializing in digital transformation and crisis management. Demonstrates a strong financial acumen complemented by a commitment to customer satisfaction, resulting in notable operational improvements. Proven ability in decision-making and fostering team collaboration to achieve operational excellence.
Overview
30
30
years of professional experience
Work History
CEO
Halls Cleaning Services LLC.
Lynchburg, VA
07.2019 - Current
- Hired, trained, and mentored staff members to maximize productivity.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Developed strategies for improving customer service standards throughout the company.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Provided cleaning services for residential and commercial clients.
Production Specialist
Abbott Laboratories
Altavista, VA
01.2017 - 01.2019
- Adhered to strict timelines while ensuring high-quality products were delivered on schedule.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Conducted quality control inspections throughout the production process to identify potential issues.
- Classified defects from finished orders for record tracking and statistics.
- Kept operations area neat and orderly to minimize obstacles.
- Maintained a clean workspace at all times by following established sanitation guidelines.
- Evaluated existing procedures and made recommendations for improvements.
- Attended regular training sessions to increase machine operating skills.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Set up and operated production machinery according to specific standards and protocols of company.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Measured and weighed items to meet quality standards and prevent waste.
- Ensured accurate and timely completion of production orders.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Troubleshooted problems that arose during production runs and implemented solutions as necessary.
- Inspected finished products before they left the facility to ensure quality standards were met.
- Collaborated with other departments to coordinate workflow between teams.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Representative
Genworth Financial
Lynchburg, VA
01.2016 - 01.2017
- Answered inbound calls.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved questions concerning long-term care insurance for policyholders and agents.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Received and documented installments for policies.
- Faxed, mailed, or emailed policy information to policyholders and agents.
Certified Medical Assistant
Blue Ridge Ear, Nose, Throat and Plastic Surgery
Lynchburg, VA
01.2015 - 01.2016
- Assisted physicians with procedures and surgeries.
- Measured vital signs and took medical histories to prepare patients for examination.
- Provided injections and vaccines.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Ensured patients' prescriptions were called in to their pharmacy.
- Handled general office duties to support administrative staff during peak hours.
- Kept facility stocked with necessary supplies, equipment and instruments.
Warper Tender
Burlington Industry
Altavista, VA
01.2014 - 12.2014
- Identified the correct yarn to be run by the Warp pattern sheet specifications.
- Assured creel was set up to correspond with the warp pattern sheet.
- Threaded yarn through drop wires, tensioners, measuring and spreading devices, and fastened to an empty beam.
- Monitored operations to detect yarn breaks for three machines (75 to 150 ends per machine).
- Troubleshot and fixed broken ends; resumed production in a timely manner.
- Changed out beams using a powered hand truck to prepare for the next order.
- Ensured that all submitted documents are compliant with legal regulations and company policies.
- Prepared tender documents, including specifications, conditions of contract and schedules of rates.
- Provided guidance on post-submission negotiations between customers and suppliers.
- Met or exceeded target for on-time customer shipments.
Depalletzer Operator, Blow Mold (RTH) and MRI Inspector
Manpower (Abbott Labs)
Altavista, VA
01.2011 - 12.2013
- Palletized bottles are to be stored until needed, and de-palletized bottles that are ready to be used in production.
- Cleared jams, inspected bottles for damage, and synchronized the machine to continue running.
- Utilized MIT's resources to locate and run the correct bottles that were to be processed.
- Inspect the product for leaks and spoilage before going into the MRI machine.
- Attended the daily shift meeting to share and receive important information concerning safety, quality, and production.
- Reported and tracked deviations from quality standards and recommended corrective action to appropriate personnel.
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Filled out and submitted logs and paperwork on-time.
- Adjusted and monitored production processes or equipment for quality and productivity.
Owner/Operator
Heavenly Hearts Childcare
Altavista, VA
01.2006 - 12.2011
- Started and operated a certified childcare center for ages six weeks to 12 years old.
- Provided a loving and safe environment for children, approved by the Virginia State Licensing Standards and Regulations.
- Hired and trained qualified employees, including keeping an accurate record for each employee.
- Created a budget and maintained payroll for ten employees.
- Kept detailed records and logs required for compliance with regulations and corporate policies.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified potential risks associated with operations in order to minimize liabilities.
- Ensured compliance with safety regulations throughout the facility.
Senior Process Equipment Operator
Timken Company
Altavista, VA
01.1995 - 12.2006
- Responsible for leading a team of five to fifteen in production.
- Managed and organized contingent workers to assist in production duties.
- Trained associates to safely operate, troubleshoot, repair, changeover, and set up equipment.
- Performed and recorded hourly quality checks, and made necessary adjustments.
- Performed line clearance and changeover to run different part numbers.
- Skilled in troubleshooting mechanical problems.
- Assembled and inspected the product to ensure that quality standards were met before shipment.
- Certified fork truck operator, material handler, load, and unload trucks (11 years).
- Kept records of material or equipment usage and completed entries in production logs.
- Checked equipment for defects before and after shift and submitted report indicating equipment condition.
Education
Associates of Occupational Science - Medical Assisting
Miller-Motte Technical College
Lynchburg, VA01.2014
Associates of Arts - Psychology
University of Phoenix
Online01.2012
Skills
- Digital transformation
- Effective decision-making
- Crisis management
- Financial acumen
- Customer focus
- Balanced work ethic
- Active listening
- Problem-solving abilities
- People and culture
- Self-motivation
- Goal setting
- Multitasking Abilities
- Approachable leader
Timeline
CEO
Halls Cleaning Services LLC.
07.2019 - Current
Production Specialist
Abbott Laboratories
01.2017 - 01.2019
Customer Service Representative
Genworth Financial
01.2016 - 01.2017
Certified Medical Assistant
Blue Ridge Ear, Nose, Throat and Plastic Surgery
01.2015 - 01.2016
Warper Tender
Burlington Industry
01.2014 - 12.2014
Depalletzer Operator, Blow Mold (RTH) and MRI Inspector
Manpower (Abbott Labs)
01.2011 - 12.2013
Owner/Operator
Heavenly Hearts Childcare
01.2006 - 12.2011
Senior Process Equipment Operator
Timken Company
01.1995 - 12.2006
Associates of Occupational Science - Medical Assisting
Miller-Motte Technical College
Associates of Arts - Psychology
University of Phoenix
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