Kimbley Mcmillan
Dallas,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Operations Manager
FedEx:Ground
06.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Lead Parcel Sorter
FedEx:Ground
01.2017 - 06.2017
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Proved successful working within tight deadlines and a fast-paced environment.
- Help make cuts in timely manner to help throughput for building
- Help maintain a safe working environment for PH's
- Assist manager with any work tasks as needed
Package Handler Trainer
FedEx:Smartpost
01.2016 - 06.2017
- Collaborated with team members to achieve daily goals and meet company objectives.
- Proved successful working within tight deadlines and a fast-paced environment.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Loaded and unloaded packages onto and from trailers as needed
- Complete trainer paperwork in a timely manner
- Shrink wrap as needed
A&D Seasonal Clerk
FedEX Smartpost
01.2016 - 06.2017
- Help dispatch
- take incoming call-outs
- Excel
- TMS
- Yard Checks
PH Trainer
Fed Ex Ground
01.2014 - 06.2015
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Package Handler
FedEx Ground
01.2011 - 05.2014
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Telephone Customer Agent
Greyhound Call Center
10.2006 - 09.2009
- Set up and updated customer accounts and researched questions using multiple computer systems.
- Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
- Led customers through smooth sales processes.
- Maintained strong call control to keep customers focused on sales offerings.
- Book trips for customers
Customer Service Clerk
Dallas County PCT.1
06.2005 - 10.2005
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Assist with mailing warrants
Cashier Volunteer
Showtime Fashions & Accessories
01.2004 - 10.2005
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assist with opening accounts for store
- Create flyers
- Assist with promotions
- Customer service
Education
N/A - Child Development
Cedar Valley Community College
Lancaster, TXGenerral Studies
El Centro Community College
Dallas, TX04.2008
High School Diploma -
Skyline Center
Dallas05.2005
Skills
- Workflow Planning
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Customer Service
- Microsoft Office
- Management
Timeline
Operations Manager
FedEx:Ground
06.2019 - Current
Lead Parcel Sorter
FedEx:Ground
01.2017 - 06.2017
Package Handler Trainer
FedEx:Smartpost
01.2016 - 06.2017
A&D Seasonal Clerk
FedEX Smartpost
01.2016 - 06.2017
PH Trainer
Fed Ex Ground
01.2014 - 06.2015
Package Handler
FedEx Ground
01.2011 - 05.2014
Telephone Customer Agent
Greyhound Call Center
10.2006 - 09.2009
Customer Service Clerk
Dallas County PCT.1
06.2005 - 10.2005
Cashier Volunteer
Showtime Fashions & Accessories
01.2004 - 10.2005
N/A - Child Development
Cedar Valley Community College
Generral Studies
El Centro Community College
High School Diploma -
Skyline Center
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