
Customer service excellence
Order picking
Sales support and upselling
SAP and CRM systems
Process improvement
Quality assurance
Call handling and de-escalation
Microsoft Office Suite
Team leadership and management
Organizational skills
Communication and interpersonal skills
Experienced customer service professional with a strong background in call center operations, adept at managing high call volumes while ensuring customer satisfaction. Proven ability to leverage persuasive communication techniques and develop strategies to enhance service delivery and team performance.