Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimbra Bogan

Prescott,KS

Summary

Dynamic professional with extensive experience at InSite Support, specializing in customer service and technical support. Proven track record in enhancing customer satisfaction through exceptional problem-solving abilities and effective communication skills. Proficient in claims processing and skilled at managing complex inquiries to ensure accurate resolutions in fast-paced environments. Aiming to leverage expertise to drive operational excellence and improve client experiences further.

Overview

15
15
years of professional experience

Work History

Secretary

Bogan Farms
Prescott, KS
10.2015 - Current
  • Answered phone calls and placed outbound orders for parts.
  • Scheduled appointments with sales representatives for discussing product purchases.
  • Perform basic office tasks, computer work, and occasionally operate a tractor in the field.

Insurance Agent

InSite Support
Nevada, Missouri
10.2014 - 11.2015
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Developed appropriate quotes based on risk information.

  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Managed workload to meet or exceed productivity and quality standards.
  • Submitted claims forms with all necessary documents to insurance companies for payment authorization.
  • Reviewed and processed incoming insurance claims to ensure accuracy and completeness.
  • Assisted new policyholders with processing claims.

Internet Technical Support Representative

InSite Support
Nevada, Missouri
04.2010 - 10.2014
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
  • Performed routine maintenance tasks on computer systems and networks related to internet connectivity.
  • Provided guidance on how to use different types of online services such as web browsing, email, social media.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Participated in after-hours on-call rotation for critical support needs.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Diagnosed hardware and software problems related to the internet connection and worked with various departments for resolution.
  • Resolved customer inquiries, troubleshooting technical issues and providing solutions quickly and efficiently.
  • Trained new hires on best practices for providing excellent customer service.
  • Served as first point of contact for incoming technical service calls and emails.
  • Created detailed documentation of problem analysis, solution steps, troubleshooting methods used.
  • Maintained positive working relationship with fellow staff and management.
  • Provided support to customers via phone and email in a fast-paced environment.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Trained new support representatives on troubleshooting techniques and company support protocols.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Maintained accurate records of customer interactions and transactions in an organized database system.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Responded promptly to customer inquiries while ensuring accuracy of information provided.

Education

High School Diploma -

Sheldon High School
Sheldon, MO
05-1993

Skills

  • Microsoft Office
  • Customer service
  • Data entry
  • Basic office tasks
  • Parts ordering
  • Effective communication
  • Record keeping
  • Phone etiquette
  • Budget monitoring
  • Organization
  • Accounts payable
  • Filing experience
  • Problem solving
  • Attention to detail
  • Customer relationship management
  • Product knowledge
  • Tech support collaboration
  • Tech support
  • Technical support
  • Claims processing
  • Call handling
  • Technical troubleshooting
  • Communication skills
  • Call center procedures
  • Call center experience
  • Call center support
  • Call center customer service
  • Answering calls
  • Call quality assurance
  • Exceptional memory recall
  • Inbound phone calls
  • Callback preparation

Timeline

Secretary

Bogan Farms
10.2015 - Current

Insurance Agent

InSite Support
10.2014 - 11.2015

Internet Technical Support Representative

InSite Support
04.2010 - 10.2014

High School Diploma -

Sheldon High School

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Kimbra Bogan