Kimbra Heslip-Spears

Service Representative

AT&T

Corpus Christi, TX

05.1995 - Current

Greeted customers and answered inquiries in a professional manner.
Provided excellent customer service by addressing customer needs in a timely fashion.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Resolved customer complaints promptly and efficiently.
Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
Managed incoming calls from customers seeking assistance with their orders or other services.
Worked closely with supervisors to ensure that tasks were completed according to company standards.
Contributed ideas on how to improve processes related to customer service delivery.
Resolved customer concerns with friendly and knowledgeable service.
Upheld strict standards for quality and performance.
Consulted with customers regarding needs and addressed concerns.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Answered inbound calls, chats and emails to facilitate customer service.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Supported sales team members to drive growth and development.
Took special orders in person and over telephone, generating additional revenue every month.