Kimbreale McGhee
Lincoln,AL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Quality Analyst
Nemak USA
Sylacauga, AL
05.2018 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Kept inspection journals and daily summary logs as required.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
Private Elderly Caregiver
Blossom Beauty LLC
Sylacauga, AL
11.2017 - 05.2018
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted with daily living activities, running errands and household chores.
Customer Service Representative
Kelly Services
Birmingham, AL
12.2015 - 10.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding charge accounts and loyalty programs.
- Insurance enrollement for Symphonix Health
- DataEntry for DST
Product Support Specialist
EPL, Inc.
Birmingham, AL
12.2012 - 08.2015
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Balance teller's drawer
- Back door user for credit union
- Open and close vaults
Education
BBA - Business Administration And Management
Strayer University
Washington, DC12.2022
BBA - Business Administration And Management
Jacksonville State University
Jacksonville, ALHigh School Diploma -
Sylacauga High School
Sylacauga, AL05.2007
Skills
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Creative Problem Solving
- Understanding Customer Needs
- Data Entry and Maintenance
- Multi-Line Phone Systems
- Inbound and Outbound Calling
- Multitasking and Prioritization
- Time Management
- Self-Starter
- Customer Service
- Microsoft Office
Timeline
Quality Analyst
Nemak USA
05.2018 - Current
Private Elderly Caregiver
Blossom Beauty LLC
11.2017 - 05.2018
Customer Service Representative
Kelly Services
12.2015 - 10.2017
Product Support Specialist
EPL, Inc.
12.2012 - 08.2015
BBA - Business Administration And Management
Strayer University
BBA - Business Administration And Management
Jacksonville State University
High School Diploma -
Sylacauga High School