Kimbreana Moten
Beaumont,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cake Decorator
HEB
02.2021 - 04.2024
- As a cake decorator my responsibilities included: Keeping up with inventory
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Precisely arranged display cases throughout workday to highlight finished products.
- Coordinated services under supervision of lead baker.
- Actively sought feedback from customers, incorporating suggestions for improvement into future projects to continually enhance the quality of service provided.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
Customer Service Representative
Conduit Global
04.2020 - 05.2021
- As a customer service representative I took inbound calls from customers for the client..
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Cook 1/ Guest Relations
Walt Disney Parks and Resorts
05.2018 - 11.2018
- This was college externship for my program where I successfully learned and worked all stations ( sauté, sauté middle, grill, grill middle, expo, apps, flatbread, and pantry) Towards the end of my program I worked as a guest relations agent which helped with all questions and concerns from curious guests from all over the world.
Line Cook/Foh
Forthright
05.2017 - 05.2018
- As a line cook I was responsible for working the line making sure to keep a sanitary work station on whatever station I was on
- As the commissary cook I was in charge of all the major prep and ensuring daily breads, muffins, dressings, charcuterie and what ever else was needed for service
- As front of house I as in charge of helping customers with any/ every question or inconvenience they may have had.
Baker
Quack's 43rd St Bakery
02.2016 - 05.2017
- In the "cakerie" I would fulfill custom cake and cupcake orders.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
Line Cook
ASTI Tratoria
09.2015 - 06.2016
- The duties of this job were make sure station is properly setup for service, prep necessary ingredients, and maintain a count on all products
- Always making sure to enjoy making beautiful delicious food.
Education
Associate of Arts - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
Austin, TX06.2017
Associate of Arts - Hospitality
Auguste Escoffier School of Culinary Arts
Austin, TX04.2016
Skills
- Precise Hand-Eye Coordination
- Food handling safety
- Management
- Performance monitoring
- Strong Communication Skills
- Quality Control
- Social Media Promotion
- Attention to Detail
- Team Cooperation
- Critical Thinking
- Reliable and Responsible
- Customer Service
- Supply Ordering
Certification
- ServSafe, 08/01/15, Present
- Food Manager Certification, Present
- Food handler certificate
Timeline
Cake Decorator
HEB
02.2021 - 04.2024
Customer Service Representative
Conduit Global
04.2020 - 05.2021
Cook 1/ Guest Relations
Walt Disney Parks and Resorts
05.2018 - 11.2018
Line Cook/Foh
Forthright
05.2017 - 05.2018
Baker
Quack's 43rd St Bakery
02.2016 - 05.2017
Line Cook
ASTI Tratoria
09.2015 - 06.2016
Associate of Arts - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
Associate of Arts - Hospitality
Auguste Escoffier School of Culinary Arts
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