Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimbrea Shaw

Winter Haven,FL

Summary

Dynamic professional with extensive experience in customer service and financial support, notably at Children & Teens Dental. Proven ability to manage patient records and appointments efficiently while demonstrating strong negotiation skills. Adept at utilizing dental software and maintaining organization, ensuring a seamless experience for clients and enhancing operational flow.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Children & Teen Dental
Winter Haven, Florida (FL)
08.2024 - Current
  • Greeted patients and families warmly upon arrival at the dental office.
  • Scheduled appointments using dental management software for efficient patient flow.
  • Managed patient records ensuring accuracy and confidentiality of information.
  • Answered phone calls, addressing inquiries and providing information about services.
  • Processed patient payments and insurance claims accurately at the front desk.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Registrar

Peace River Center
Bartow, FL
05.2022 - 07.2024
  • My job at Peace River Center as a registrar was to check clients in to their appointments, set follow up appointments over the phone or in person, get new clients registered for appointments, check insurance daily and monthly and to Keep the front desk office very well organized. Working front desk in a mental health facility, I was also required to work with clients that came in for crisis emergencies. My position also required me to answer phone calls inbound as well as outbound.

Financial services representative

GC Services
Lakeland, FL
10.2020 - 12.2022
  • Financial services representative, Collections, Invoice Explanations and Financial support (such as setting payment plans), which took very strong negotiation skills. My position as a collection call center representative also required us so help customers prevent cell phone services from going into interruption by making a payment or setting their owed balance in a payment plan. We were also trained to make outbound calls, anything to help our customers financially, or even just a reminder to prevent service interruptions.

Education

Associate - Medical billing and coding

Florida Technical College
Lakeland, FL
12.2017

High school or equivalent -

Fresh Start
Lakeland, FL
05.2013

Skills

  • Typing (2 years)
  • Collections (1 year)
  • Customer service
  • Effective communication
  • Scheduling appointments
  • Multitasking and organization
  • Medical Billing
  • Phone etiquette
  • Time management
  • Listening skills
  • Financial Services
  • Negotiation (2 years)
  • Dental software proficiency
  • Payment processing

Timeline

Front Desk Receptionist

Children & Teen Dental
08.2024 - Current

Registrar

Peace River Center
05.2022 - 07.2024

Financial services representative

GC Services
10.2020 - 12.2022

Associate - Medical billing and coding

Florida Technical College

High school or equivalent -

Fresh Start

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