Summary
Overview
Work History
Education
Skills
References
Education And Professional Training
Timeline
Generic

Kimcherian "Kim" Johnson

Clarksville,TN

Summary

Detail-oriented and highly experienced administrative professional with 29 years of combined experience in medical office administration, executive assistance, and federal government service-including military, civilian, and Department of Veterans Affairs sectors. Known for superior organizational skills, strong multitasking abilities, and a commitment to excellence in customer service and patient care. Experienced with a variety of healthcare systems, government protocols, and team leadership.

Overview

26
26
years of professional experience

Work History

Legal Administrative Assistant / Medical Support Assistant

Department of Veterans Affairs - VBA
03.2020 - 07.2025
  • Counseled veterans and families on compensation, pension, education, and burial benefits.
  • Interpreted legal documents, providing precise guidance on benefit applications.
  • Maintained high performance metrics in talk time, availability, and service quality.
  • Trained new Legal Admin Assistants in customer interaction and system navigation.
  • Reviewed and updated veteran banking and demographic data, ensuring compliance with privacy regulations.
  • Maintained client databases and filing systems, including hard copy and electronic files.

Medical Support Assistant

Blanchfield Army Hospital - Orthopedic, Women's Health & Primary Care Clinics
09.2012 - 02.2020
  • Scheduled appointments and managed referrals while maintaining detailed clinic logs effectively.
  • Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
  • Collected co-payments from patients at time of service according to established guidelines.
  • Assisted in the discharge process of patients from the hospital or clinic by providing instructions on follow-up care and medications prescribed.
  • Verified insurance coverage and facilitated Tricare preauthorizations efficiently.
  • Handled inbound calls, managed no-shows, and coordinated electronic waitlists.
  • Communicated with patients using CHCS, AHLTA, HAIMS, and Relay Health systems.

Administrative Assistant

LogistiCare / OfficeTeam
02.2018 - 07.2018
  • Managed office operations, vendor communications, and HR documentation.
  • Coordinated supply inventory, scheduled travel, and maintained phone systems.
  • Supported onboarding processes and external service contracts (cleaning, shredding, security, etc.).
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Administrative Assistant

Andreasen Chiropractic
01.2009 - 09.2012
  • Managed medical records using an electronic health record system.
  • Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
  • Ensured that all required paperwork was completed accurately prior to submitting it for processing.
  • Accurately entered billing codes into the computer system for reimbursement purposes.
  • Processed referrals for specialist visits or diagnostic tests.

Office Administrator

REM Sleep Therapy
01.2008 - 01.2009
  • Coordinated patient interactions, ensuring seamless insurance verification and accurate data analysis.
  • Managed account receivables and payables to maintain financial accuracy.
  • Generated comprehensive clinic reports to support operational decision-making.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Prepared special reports by collecting, analyzing and summarizing information from various sources.

Division Secretary

Department of Defense Schools - Mainz-Kastel, Germany
Mainz-Kastel, Germany
11.2007 - 01.2008
  • Executed personnel actions and maintained timekeeping records for 15 staff members.
  • Assisted in preparing presentations, documents, spreadsheets and reports as needed by the division staff.
  • Managed security credentials and prepared presentations using Microsoft Office and SmartBoard.
  • Compiled statistical data from a variety of sources into meaningful reports that were used by management.
  • Managed a variety of projects simultaneously while maintaining excellent organizational skills.

Management Assistant

U.S. Army Corps of Engineers - Wiesbaden, Germany
Wiesbaden, Germany
04.2005 - 10.2007
  • Assisted project managers with payroll, funding, and travel documentation.
  • Assisted in the development and implementation of office policies and procedures.
  • Handled confidential information with discretion and maintained organized filing systems.
  • Tracked inventory levels and placed orders when necessary to maintain adequate stock levels.

Executive Assistant / Medical Assistant

U.S. Army Medical Clinic - Dexheim & Darmstadt, Germany
Dexheim & Darmstadt, Germany
02.1999 - 04.2005
  • Coordinated administrative operations, travel claims, and VIP events to enhance efficiency.
  • Managed front and back office operations of pediatric clinic, overseeing records and timekeeping.
  • Streamlined processes for handling travel claims to ensure timely reimbursements.
  • Oversaw scheduling and patient records management to maintain accurate data.

Education

Medical Assistant & Medical Office Administration -

Draughon's College
Atlanta, GA

Cosmetology License -

Regency Beauty Institute
Mesa, AZ

Skills

  • Military & Civilian Patient Services
  • Executive and legal support
  • Medical scheduling and records
  • Patient services management
  • Insurance verification and preauthorization
  • Veterans claims processing
  • Customer service and conflict resolution
  • AHLTA and CHCS systems
  • HAIMS and Relay Health
  • QuickBooks proficiency
  • Microsoft Office Suite expertise

References

Available upon request.

Education And Professional Training

  • Draughon's College, Atlanta, GA, Medical Assistant & Medical Office Administration
  • Regency Beauty Institute, Mesa, AZ

Timeline

Legal Administrative Assistant / Medical Support Assistant

Department of Veterans Affairs - VBA
03.2020 - 07.2025

Administrative Assistant

LogistiCare / OfficeTeam
02.2018 - 07.2018

Medical Support Assistant

Blanchfield Army Hospital - Orthopedic, Women's Health & Primary Care Clinics
09.2012 - 02.2020

Administrative Assistant

Andreasen Chiropractic
01.2009 - 09.2012

Office Administrator

REM Sleep Therapy
01.2008 - 01.2009

Division Secretary

Department of Defense Schools - Mainz-Kastel, Germany
11.2007 - 01.2008

Management Assistant

U.S. Army Corps of Engineers - Wiesbaden, Germany
04.2005 - 10.2007

Executive Assistant / Medical Assistant

U.S. Army Medical Clinic - Dexheim & Darmstadt, Germany
02.1999 - 04.2005

Medical Assistant & Medical Office Administration -

Draughon's College

Cosmetology License -

Regency Beauty Institute

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