KIMEBRLEE GILES
South Bend,IN
Summary
Experienced with providing excellent customer service and managing front desk operations. Utilizes strong communication skills and organized approach to ensure efficient and welcoming environment for clients. Track record of effectively handling scheduling and administrative tasks to support smooth spa operations.
Overview
10
10
years of professional experience
Work History
Spa Specialist
South Bend Clinic
08.2024 - Current
- Coordinated scheduling for spa services, ensuring optimal staff allocation and client satisfaction.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Enhanced customer engagement through effective social media management and content creation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
NEW ACCOUNTS REPRESENTATIVE
1ST SOURCE BANK
02.2024 - 07.2024
- Maintained a thorough understanding of industry standards related to opening new accounts.
- Adapted quickly to changing requirements or situations while maintaining high standards of service delivery.
- Conducted quality control checks on completed documents to verify accuracy and integrity of information.
- Utilized strong attention to detail when verifying information contained within documents.
- Ensured all documents were properly organized prior to submission according to established guidelines.
CASH VAULT TELLER
1ST SOURCE BANK
07.2023 - 04.2024
- Ensured compliance with federal regulations related to financial transactions.
- Conducted regular audits of internal processes related to the cash vault operations.
- Verified amounts on incoming and outgoing documents against physical count of currency, coins, or checks received.
- Balanced cash drawer on a daily basis to ensure accuracy in accounting records.
- Followed all security protocols when handling sensitive information or money.
- Performed daily cash vault teller duties, including accurately counting and verifying large sums of currency, coins, and checks.
BANK TELLER
1ST SOURCE BANK
02.2021 - 07.2023
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Assisted management in bank opening and closing procedures.
- Issued cashier's checks, bank checks, money orders and traveler's checks.
- Adhered to security and regulatory requirements surrounding financial transactions.
- Assisted customers with completing forms, documents, and other paperwork required for new accounts.
DESIGN CONSULTANT/STORE SALES
BIG SANDY FURNITURE
07.2020 - 01.2021
- Optimized existing designs by making necessary adjustments based on current trends or client feedback.
- Assisted customers with product selection to ensure customer satisfaction.
- Managed incoming calls from potential customers inquiring about pricing information or product availability.
- Conducted research online to stay abreast of changes in the furniture market or new products being introduced by competitors.
- Actively listened to customers' needs while providing guidance on how different pieces could fit within their space requirements.
DESIGN/STAGING ASSISTANT
DESIGNED TO FLOURISH
05.2018 - 07.2020
- Organized storage area ensuring safe keeping of all staging items.
- Assisted in client home design Made design choices based on the layout of the home, as well as color, and natural lighting on property
- Supervised move in's and out's to ensure quality of move, timing, and making sure inventory was accounted for
- Made social media posts when applicable to show work to help gain clientele
STORE ASSOCIATE/KEY HOLDER
PINK PINEAPPLE BOTIQUE
06.2019 - 02.2020
- Greeted customers and answered questions, assisting with needs and finding items.
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
- Built relationships with customers through friendly conversations about products or services offered at the store.
- Unloaded store merchandise and arranged products in display areas.
- Maintained store cleanliness by restocking shelves, vacuuming floors, and removing debris.
- Processed cash and credit payments with accurate cash-handling.
SPA COORDINATOR
SELAH DAY SPA
05.2016 - 06.2017
- Greeted guests upon arrival, providing them with a positive first impression.
- Provided exceptional customer service, including answering inquiries and addressing guest concerns.
- Developed knowledge of current trends in the beauty industry through continuing education courses.
- Demonstrated knowledge of spa services and products to ensure guests received accurate information.
- Maintained cleanliness of treatment rooms, tools and equipment in accordance with safety regulations.
- Managed scheduling systems to maximize efficiency throughout the day.
- Organized inventory of supplies, restocking as needed for efficient operation of the spa.
- Communicated well with clients in writing, by phone and in person.
- Connected and engaged with clients to understand needs.
STORE ASSOCIATE/KEY HOLDERS
FLOURISH BOUTIQUE
08.2015 - 06.2016
- Greeted customers and answered questions, assisting with needs and finding items.
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
- Built relationships with customers through friendly conversations about products or services offered at the store.
- Performed general store maintenance for clean store appearance.
- Processed cash and credit payments with accurate cash-handling.
Skills
- Proficiency with Excel
- Multitasking
- Marketing and sales
- Adaptability
- Problem-solving aptitude
- Multimedia Presentations
- Interpersonal Skills
- Up-selling strategies
- Banking operations knowledge
- Attention to Detail
- Time management abilities
- Active Listening
- Goal Setting
- Customer relations
Timeline
Spa Specialist
South Bend Clinic
08.2024 - Current
NEW ACCOUNTS REPRESENTATIVE
1ST SOURCE BANK
02.2024 - 07.2024
CASH VAULT TELLER
1ST SOURCE BANK
07.2023 - 04.2024
BANK TELLER
1ST SOURCE BANK
02.2021 - 07.2023
DESIGN CONSULTANT/STORE SALES
BIG SANDY FURNITURE
07.2020 - 01.2021
STORE ASSOCIATE/KEY HOLDER
PINK PINEAPPLE BOTIQUE
06.2019 - 02.2020
DESIGN/STAGING ASSISTANT
DESIGNED TO FLOURISH
05.2018 - 07.2020
SPA COORDINATOR
SELAH DAY SPA
05.2016 - 06.2017
STORE ASSOCIATE/KEY HOLDERS
FLOURISH BOUTIQUE
08.2015 - 06.2016
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