Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
KIMEL BEETE

KIMEL BEETE

Georgetown

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.

Maintains focus and positive attitude in stressful situations and high-volume environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere. Thrives on achieving results and ensuring guest satisfaction.

Overview

9
9
years of professional experience

Work History

Waitress / Bar Tender / Cashier

CARA Lodge
02.2022 - Current
  • Supervise dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically time check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contribute to a positive work environment through effective teamwork and communication with colleagues.
  • Assist with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Increase customer satisfaction by providing excellent service and crafting high-quality cocktails.

Restaurant Waitress / Cashier

Marriot Hotel
05.2019 - 01.2022
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Housekeeping Room Attendant

Marriot Hotel
04.2016 - 04.2019
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.


Education

Professional Certificate - Hotel & Household Management

Carnegie School of Home Economics
Georgetown
07-2019

Skills

  • Hospitality service expertise
  • Strong multitasking
  • Special event coordination
  • Reservation management
  • Complaint resolution
  • Team collaboration
  • Guest relations management

Accomplishments

    Two-time Award Winner of the General Manager's special recognition award for outstanding performance and lasting contribution - Marriott Hotel - September 2017 & September 2018.

Timeline

Waitress / Bar Tender / Cashier

CARA Lodge
02.2022 - Current

Restaurant Waitress / Cashier

Marriot Hotel
05.2019 - 01.2022

Housekeeping Room Attendant

Marriot Hotel
04.2016 - 04.2019

Professional Certificate - Hotel & Household Management

Carnegie School of Home Economics

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KIMEL BEETE