KIMERLY CARTER-SMALLS
Woodbridge,VA
Summary
Dynamic and dependable professional with a proven track record at America's Best Contact and eyeglasses, excelling in customer service and teamwork. Adept at problem-solving and critical thinking, I consistently deliver high-quality support while maintaining attention to detail. Committed to fostering positive relationships and enhancing operational efficiency in fast-paced environments.
Proactive and goal-oriented professional with excellent time management, critical thinking, and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CERTIIFIED HOME HEALTH CARE
SAFI HOME HEALTH CARE
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Optician/Sales Associate
America's Best Contact and Eyeglasses
11.2023 - Current
- Supported optometrists by preparing examination rooms and maintaining equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Learned to assist customers with eyewear selection and fitting.
- Assisted in managing inventory of optical products and supplies.
- Gained proficiency in interpreting prescriptions for eyeglasses and contact lenses.
- Developed skills in adjusting and repairing eyewear for optimal fit.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
CERITIFIED HOME HEALTH CARE
GATEWAY HOME HEALTH CARE
07.2017 - 05.2023
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Associate Cashier
Safeway
10.2014 - 09.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Trained new cashiers on operational procedures and customer service standards.
- Managed cash drawer with accuracy, minimizing discrepancies during shifts.
- Maintained cleanliness and organization of checkout area to uphold store standards.
- Assisted in inventory management by tracking stock levels and restocking shelves as needed.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
Education
Associate of Science - Psychology
NOVA- NORTHERN VIRGINIA COMMUNITY COLLEGE
Woodbridge, VA01-2016
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ05-2012
HUMAN SERVICES
Norfolk State University
Norfolk, VA06-1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Dependable and responsible
- Attention to detail
- Time management
- Excellent communication
- Computer skills
- Critical thinking
- Organizational skills
- Calm under pressure
- Problem resolution
- Active listening
- Decision-making
Accomplishments
- Supervised team of 6 staff members.
- Exceeded monthly quota several times.
- Awarded “Employee of the Month” in 2023.
- Documented and resolved customer issues which led to great customer satisfaction.
Affiliations
- RUSSELL TEMPLE CME CHURCH, YOUTH ADVISOR. MEMBER OF STEWARDESS BOARD, MASS $ CONTEMPARY CHOIR
Certification
- CPR CERTIFIED, GATEWAY HOME HEALTH CARE
- Certified HHA, SAFI HOME HEALTH CARE 9 YEARS
- Certified MEDICAIL ASSISTANT, ACCUMEDS
- Licensed COSMETOLOGIST - 25+YEARS
- Certified FIRST AIDE
Timeline
CERTIIFIED HOME HEALTH CARE
SAFI HOME HEALTH CARE
11.2024 - Current
Optician/Sales Associate
America's Best Contact and Eyeglasses
11.2023 - Current
CERITIFIED HOME HEALTH CARE
GATEWAY HOME HEALTH CARE
07.2017 - 05.2023
Customer Service Associate Cashier
Safeway
10.2014 - 09.2017
Associate of Science - Psychology
NOVA- NORTHERN VIRGINIA COMMUNITY COLLEGE
Associate of Arts - Business Management
University of Phoenix
HUMAN SERVICES
Norfolk State University
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