KIMERLY MENDOZA
Auburn,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
PAT LEAD
MultiCare Health
Covington, WA
10.2021 - Current
- Complete and accurate patient admissions/registrations according to organization policy, procedures and regulatory requirements.
- Obtain inpatient bed assignments and processes inpatient admission, including arm banding, registration, and completion of necessary forms.
- Obtain pertinent demographic insurance and/or third-party liability information.
- Verification and resolves any discrepancies, determine the need for financial assistance recommendation and application, referring to the Financial Counselor where necessary.
- Obtained lead position. Helping team with questions & training other PAT with correct process for Epic.
- Assisted customers with completing registration forms and documents accurately and efficiently.
- Verified customer information in order to ensure accuracy of data entry into the system.
- Processed payments for registrations, including cash, checks, credit cards, and online transactions.
Front Desk Supervisor
Best Western Hotel
Federal Way, WA
01.2018 - 08.2019
- Monitored the front desk staff to ensure proper customer service was provided.
- Processed payments, cashiering duties and credit card transactions accurately.
- Ensured that all safety regulations were followed at all times.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Works closely with the General Manager in overseeing hotel operations
STORE MANAGER
La Bonita Supermarkets
Auburn, WA
02.2017 - 01.2019
- Managed staff scheduling, payroll, and disciplinary actions as needed.
- Created weekly work schedules for employees based on customer traffic patterns.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Provided training to new employees on company policies, procedures, and job duties.
- Inspected shelves regularly to ensure that merchandise is properly displayed according to company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Auburn Riverside High School
Auburn, WA06-2018
Skills
- Strong leadership
- Insurance knowledge
- HIPAA Compliance
- Multitasking and Organization
Languages
Spanish
Native/ Bilingual
Timeline
PAT LEAD
MultiCare Health
10.2021 - Current
Front Desk Supervisor
Best Western Hotel
01.2018 - 08.2019
STORE MANAGER
La Bonita Supermarkets
02.2017 - 01.2019
High School Diploma -
Auburn Riverside High School
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