Summary
Overview
Work History
Education
Skills
Timeline
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Kimesha Pope

Kimesha Pope

Rocky Mount,NC

Summary

Driven professional with extensive experience in property management and customer service, notably with Se7enth Street Investments LLC. Excelled in tenant relations, lease renewals, and maintenance scheduling, enhancing tenant satisfaction and property standards. Skilled in marketing and contract negotiation, achieving significant improvements in occupancy rates and operational efficiency. Demonstrates strong organizational and communication abilities, ensuring seamless property operations and client satisfaction.

Overview

19
19
years of professional experience

Work History

Property Manager

Se7enth Street Investments Llc
03.2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Sales Associate

JCPenney
06.2012 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Personal Assistant

SYNS Clique Llc
08.2010 - 05.2014
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

Assistant Manager

Things Remembered
08.2005 - 04.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
  • Implemented rigorous quality control measures, reducing errors and rework costs significantly.
  • Collaborated with design team to create intricate custom engravings for high-profile clients.

Education

Associate Of Science - Medical Health

Wake Technical Community College
Raleigh, NC

Associate Of Occupational Studies - Baking And Pastry Arts

Johnson & Wales University - Charlotte
Charlotte, NC

Diploma - Hospitality

Smithfield Selma High
Smithfield, NC

Certificate - Medical Informatics

Tech Skills
Raleigh, NC

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Rent collection
  • Lease Renewals
  • Tenant relations
  • Property tours and inspections
  • Eviction Procedures
  • Maintenance Scheduling
  • Fair housing mandates
  • Financial budgeting and reporting
  • Marketing and Advertising
  • Contract Negotiation
  • Compliance Monitoring
  • Valid State Name driver's license
  • Legal knowledge
  • Preventive Maintenance
  • Administrative Support
  • Social Media Engagement
  • Performance Assessment
  • Schedule Coordination
  • Budget Preparation
  • Personnel Management
  • Financing Coordination

Timeline

Property Manager

Se7enth Street Investments Llc
03.2020 - Current

Sales Associate

JCPenney
06.2012 - 12.2015

Personal Assistant

SYNS Clique Llc
08.2010 - 05.2014

Assistant Manager

Things Remembered
08.2005 - 04.2010

Associate Of Science - Medical Health

Wake Technical Community College

Associate Of Occupational Studies - Baking And Pastry Arts

Johnson & Wales University - Charlotte

Diploma - Hospitality

Smithfield Selma High

Certificate - Medical Informatics

Tech Skills

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Kimesha Pope