Kimeta Imeri
Saint Albans,NY
Summary
Obtain a challenging leadership position applying creative problem solving and management skills with a growing company to achieve the best consumption of its resources and maximize its profits.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Well-organized Scheduling Manager with sound knowledge of quality control, supply management, and schedule management. Fluency. Personable and communicative with outstanding multitasking skills.
Overview
15
15
years of professional experience
Work History
Client Consultant 1
FlagStar Bank
Fresh Meadows, US
11.2023 - Current
- I provides customers with high quality, prompt, and professional financial services
- Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals
- Process financial transactions in an accurate, efficient, and friendly manner
- Maintaining operational standards
- Assist the team in meeting branch goals
- Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition
- Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative
- Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner
- Deliver timely and accurate daily financial transactions
- Striving for no controllable preventable losses
- Understand and adhere to all applicable bank policies and regulations
- Performs special projects
- Consistently adheres to regulatory and compliance policies and standards linked to the job
- Complete required compliance trainings
- Accountable to maintain compliance with applicable federal, state and local laws and regulations
- Customer service
- Sales experience
- Experience in financial services industry
- Cash Handeling
- Opening of accounts
- Teller trained
- Platform Trained
- FISERV
- Cold Calling
Facility Manager
Safeguard Self Storage
01.2015 - 12.2022
- I was responsible for overseeing the operations of a Safeguard store in the absence of the Store Manager
- This position is accountable for direct customer sales as well as follow-up with the customers referred to the store by their Call Center
- Respond to customer issues and concerns in a timely manner
- Provide potential customers with information about the variety of available storage spaces and amenities
- Meet and maintain monthly revenue goals
- Audit daily documents and process approved invoices
- Contact delinquent customers to request payment
- Perform security functions
- Reconcile tenant inventory
- Maintain and ensure all areas are clean and free of any maintenance issues
- Conduct merchandise inventory counts to ensure an ample supply is available and that merchandise is entered into the computer system
- Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions
- Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements
- Consult, sell, and up sell to customer's merchandise that meet their needs
- Ensure the appearance of the property is customer ready by cleaning units, sweeping and mopping
- Work in one or more locations, independently or with another manager
- Manage, verify, balance cash drawer; prepare and make daily deposits
- Work closely with District Manager to receive coaching when needed, striving to exceed all company expectations
- Maintain store staff by training employees
- Achieve financial objectives by analyzing variances and initiating corrective actions
- Identify current and future customer requirements by establishing rapport with potential and actual customers
- Ensure availability of merchandise and services by maintaining inventories
- Familiar with Storlogix and Falcon Security System
- Proficient with Sitlink and Webchamp Operating System
Property Manager
Public Storage
01.2012 - 12.2015
- Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions
- Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements
- Consult, sell, and up sell to customer's merchandise that meet their needs
- Ensure the appearance of the property is customer ready by cleaning units, sweeping and mopping
- Work in one or more locations, independently or with another manager
- Manage, verify, balance cash drawer; prepare and make daily deposits
- Work closely with District Manager to receive coaching when needed, striving to exceed all company expectations
- Maintain store staff by training employees
- Achieve financial objectives by analyzing variances and initiating corrective actions
- Identify current and future customer requirements by establishing rapport with potential and actual customers
- Ensure availability of merchandise and services by maintaining inventories
Scheduling Manager/ Sales Representative
Preferred Dental Care
01.2011 - 12.2012
- Discussed with office supervisor and other personnel the progress and needed changes
- Over saw documents and other materials to evaluate accuracy and completeness to satisfy companies standards and goals
- Requested and maintained inventories of documents necessary to meet goals
- Arranged schedules for all customers
- Maintained files, such as maintenance records and bills using tools such as Excel
- Managed a group of 6 individuals with responsibilities of order in the office, understanding of customers and compliance by the customers
Customer Service Representative
RadioShack
01.2010 - 12.2011
- Preformed daily operations such as greeting customers recommending products, answering questions and performing cashier duties
- Demonstrated strong skills in suggestive selling techniques of electronics
Customer Service Representative/ Cashier
Kmart
01.2010 - 12.2010
- Observed assessed customer traffic and calls for additional service and products needed
- Maintained a fast and efficient running cash register
- Demonstrated strong skills in suggestive selling techniques of electronics and merchandise
Education
High School Diploma -
Franklin K Lane High School
Brooklyn, NY06.1989
Skills
- Microsoft Word
- Cashiering
- Assistant manager experience
- Cash handling
- Cash management
- Cash reconciliation
- Data entry
- Microsoft Excel
- Facilities management
- Customer service
- Customer support
- Customer relationship management
- Groundskeeping
- Computer skills
- Webchamp
- Sitelink
- Call Potential
- Storelogics
- Falcon
- Audit Paperwork
- Auctions
- Cold calling
- Warm calling
- Outbound calling
- Medical scheduling
- Filing
- Microsoft Office
- Office experience
- Office management
- Dental office experience
- Profit & loss
- Key holder
- Staff training
- Vendor management
- Sales
- Management
- Upselling
- Operating Systems
- Property Management
- Banking
- Salesforce
- Fiserv
- Instant Open
- Nautilus
- Currency Teller
- Account Management
- File Management
- Relationship Management
- Service Recommendations
- Client profile building
- Complaint Handling
- Client Support
- Meeting deadlines
- Payment Processing
- Outbound Calling
- Follow-up skills
- Customer Support
- Customer Education
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Client Consultant 1
FlagStar Bank
11.2023 - Current
Facility Manager
Safeguard Self Storage
01.2015 - 12.2022
Property Manager
Public Storage
01.2012 - 12.2015
Scheduling Manager/ Sales Representative
Preferred Dental Care
01.2011 - 12.2012
Customer Service Representative
RadioShack
01.2010 - 12.2011
Customer Service Representative/ Cashier
Kmart
01.2010 - 12.2010
High School Diploma -
Franklin K Lane High School