Kimete Doci

Customer Service Office Staff Member

Publix Super Markets Inc

04.2008 - Current

Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
Recognized as a top performer within the team on multiple occasions due to dedication towards achieving excellent results.
Monitored office supplies inventory regularly, placing orders in a timely manner to avoid shortages or delays.
Coordinated effectively with other departments to resolve client concerns promptly and comprehensively.
Provided empathetic guidance to customers during challenging situations, resulting in lasting relationships.
Collaborated with team members to maintain a positive work environment and achieve daily goals.
Managed high call volume with exceptional professionalism, ensuring timely responses to customer needs.
Reduced wait times for customers through efficient multitasking and prioritization skills.
Assisted in the training and development of new staff members, fostering a supportive learning atmosphere.
Investigated and resolved customer inquiries and complaints quickly.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Cross-trained and provided backup support for organizational leadership.
Trained staff on operating procedures and company services.
Assisted customers with returns, refunds and resolving transaction issues.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Counted money in drawers at beginning and end of each shift.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Redeemed coupons to discount purchases.