Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimeya Hammond

Pelham,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure and ready to help team achieve company goals.

Overview

23
23
years of professional experience

Work History

Refund Representative

Guidehouse
10.2023 - Current
  • Improved customer satisfaction by promptly addressing and resolving refund inquiries and disputes.
  • Developed strong working relationships with internal departments such as sales, finance, and operations to effectively manage refunds processing.
  • Streamlined the refunds process for increased efficiency and accuracy in handling customer requests.
  • Managed a high volume of refund cases, prioritizing workload to meet deadlines and maintain customer satisfaction.
  • Collaborated with team members to identify areas for process improvement and implement changes that resulted in reduced processing time.
  • Maintained accurate records of all refund transactions, ensuring compliance with company policies and procedures.
  • Provided exceptional customer service by addressing concerns, answering questions, and offering solutions regarding refund issues.
  • Conducted thorough investigations into disputed refund claims, gathering necessary information to make informed decisions on behalf of the company.

Customer Service Representative

Rotech Healthcare Inc
04.2023 - 07.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resident Relations Specialist

Progress Residential
04.2022 - 11.2022
  • Enhanced panelist engagement by implementing targeted communication strategies and providing timely feedback.
  • Provided exceptional customer service, addressing inquiries from both internal stakeholders and external panel members promptly and professionally.
  • Contributed to the development of policies and procedures for effective panel management, ensuring consistent practices across all projects.
  • Coordinated with marketing teams to develop promotional materials targeting potential new panelists for recruitment initiatives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative/Dispatch

Altec Industries
07.2014 - 10.2021
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Inquiry Analyst

Blue Cross Blue Shield Of Alabama
07.2008 - 06.2014
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Identified trends and patterns in large datasets, leading to actionable insights for business growth.
  • Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Identified and resolved problems through root cause analysis and research.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.

Accounting Assistant

AT&T
03.2001 - 04.2007
  • Streamlined accounting processes by implementing efficient organizational systems and procedures.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
  • Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
  • Enhanced interdepartmental communication through clear, concise presentations on accounting information during team meetings.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.

Education

Bachelor of Science - Business Administration And Management

Faulkner University
Montgomery, AL
05.2012

Skills

  • Balance Sheets
  • Internal Department Communication
  • Expense Reports
  • Customer Satisfaction
  • Administrative Support
  • Monthly Reconciliations
  • Payment Processing
  • Accounts Payable and Accounts Receivable
  • Business Development Understanding
  • Microsoft Word
  • Fleet Dispatching
  • Microsoft PowerPoint
  • Microsoft Excel

Timeline

Refund Representative

Guidehouse
10.2023 - Current

Customer Service Representative

Rotech Healthcare Inc
04.2023 - 07.2023

Resident Relations Specialist

Progress Residential
04.2022 - 11.2022

Customer Service Representative/Dispatch

Altec Industries
07.2014 - 10.2021

Inquiry Analyst

Blue Cross Blue Shield Of Alabama
07.2008 - 06.2014

Accounting Assistant

AT&T
03.2001 - 04.2007

Bachelor of Science - Business Administration And Management

Faulkner University

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Kimeya Hammond