Hi, I’m
Kim Hicks
Solutions Consultant
Englewood,CO
Summary
Dependable Solutions Consultant skilled at forming lasting bonds with clients by carefully addressing needs and fulfilling business goals. Dedicated to cost, process and resource optimization. Proven skills in troubleshooting products, recommending solutions and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Overview
11
years of professional experience
Work History
Xero, Inc
Partner Consultant
07.2019 - Current
Job overview
- Collaborate with potential and existing partners to provide guidance and support throughout their journey with Xero.
- Conduct pre-sales consultations to assess partner needs, understand their business goals, and propose tailored solutions.
- Assist partners in onboarding, implementation, and migration to the Xero platform, ensuring a seamless transition.
- Deliver training workshops and webinars to educate partners on Xero's features, functionality, and best practices.
- Develop and maintain strong relationships with partners, serving as their primary point of contact for ongoing support and assistance.
- Work closely with internal teams, including sales, development, and professional services, to coordinate resources and ensure partner success.
- Conduct regular business reviews with partners, analyzing performance, identifying growth opportunities, and providing strategic recommendations.
- Actively participate in partner events, conferences, and industry forums to enhance partner engagement and promote the Xero brand.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Xero ERG
Asian American and Pacific Islander Lead
06.2022 - Current
Job overview
- Increased membership engagement by 30% through conversation prompts.
- Develop and implement strategies, initiatives, and programs to support professional development, engagement, and well-being of AAPI employees.
- Collaborate with senior leadership and People Experience to promote diversity, equity, and inclusion initiatives.
- Organize and facilitate events, workshops, and panel discussions to foster cultural awareness, celebrate AAPI heritage, and promote inclusion.
- Provide mentorship, guidance, and resources to AAPI employees, assisting them in navigating their careers and overcoming challenges.
- Collaborate with other ERGs and affinity groups to promote cross-cultural understanding and drive intersectional diversity and inclusion efforts.
- Monitor and evaluate ERG initiative impacts, measuring success through employee feedback, participation rates, and key performance indicators.
- Stay current on AAPI-related issues, trends, and best practices, ensuring that ERG initiatives are aligned with industry standards and evolving needs.
Xero, Inc
Customer Experience - Accounting Specialist
02.2017 - 07.2019
Job overview
- Provided exceptional customer support and assistance to accounting professionals using Xero platform.
- Assisted customers with inquiries, technical issues, and troubleshooting, ensuring prompt and effective resolution.
- Conducted product demonstrations and training sessions to educate customers on Xero's accounting software features and functionalities.
- Collaborated with product development team to gather customer feedback and insights, contributing to improvement and enhancement of Xero's accounting solutions.
- Proactively identified opportunities for process improvement and shared customer feedback with relevant teams to enhance overall customer experience.
- Maintained accurate customer records and documentation of interactions, ensuring comprehensive and organized customer support database.
- Stayed up-to-date with industry trends, accounting best practices, and Xero's product updates to provide knowledgeable and up-to-date support to customers.
Davis and Larson PC
Staff Accountant
12.2012 - 01.2016
Job overview
- Conducted day-to-day bookkeeping and accounting tasks for small business clients, including accounts payable and receivable management, bank reconciliations, and general ledger maintenance.
- Prepared financial statements, such as balance sheets, income statements, and cash flow statements, ensuring accuracy and compliance with accounting principles and regulations.
- Assisted in tax return preparations for individuals, partnerships, and small businesses, gathering relevant financial information and supporting documentation.
- Assisted in conducting audits and reviews of client financial records, ensuring compliance with applicable auditing standards and identifying any discrepancies or irregularities.
- Supported clients with payroll processing, including calculating employee wages, preparing payroll tax filings, and ensuring compliance with payroll regulations.
- Utilized accounting software and tools to maintain accurate and up-to-date financial records for clients.
- Communicated effectively with clients, responding to inquiries, providing financial insights, and offering guidance on accounting and tax-related matters.
- Assisted in managing client relationships, building trust, and ensuring client satisfaction through prompt and reliable service delivery.
- Stayed updated on relevant accounting standards and regulations to maintain compliance and provide accurate and timely financial services to clients.
Education
Philippine School of Business AdministrationQuezon City, Philippines
Bachelor of Science from Business Administration, Banking and Finance
05.2008
Skills
- Business Analysis
- Consultative Approach
- Communication Skills
- Client Engagement
- Collaboration
- Problem Solving
- Project Planning
- Workflow Analysis
- Sales Presentation
- Honesty and Integrity
- Continuous Learning
- Cultural Awareness
Timeline
Asian American and Pacific Islander Lead
Xero ERG
06.2022 - Current
Partner Consultant
Xero, Inc
07.2019 - Current
Customer Experience - Accounting Specialist
Xero, Inc
02.2017 - 07.2019
Staff Accountant
Davis and Larson PC
12.2012 - 01.2016
Philippine School of Business Administration
Bachelor of Science from Business Administration, Banking and Finance
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